Senior Human Resources Officer

Senior HR Officer

Senior HR Officer – Employee Relations is responsible for fostering a positive and productive workplace by ensuring compliance with company policies, SOPs, resolving workplace disputes and supporting employee well-being. This role involves overseeing training, benefit administration, performance management tracking and assisting with employee grievances, and implementing employee engagement initiatives to enhance staff engagement.

DUTIES & RESPONSIBILITIES

• Oversee the employee confirmation process, ensuring timely processing of confirmation and appointment letters.
• Complete  enrollments, changes and terminations for employee benefits, i.e. pension, health and life insurance. 
• Reconcile monthly statements for all group plans in a timely and accurate manner.
• Process accident and incident reports and claims promptly and accurately.
• Oversee and manage the employee uniform process, ensuring timely distribution and proper record-keeping.
• Support the implementation of Industrial Relations policies and strategies in keeping with approved regulations and guidelines.
• Provides accurate and appropriate guidance to staff on grievances and industrial relations issues.
• Conduct/ assist in investigations into policy breaches 
•  Assist in the preparation of documents and the scheduling of disciplinary hearings
•  Consult with all employees and provide guidance in keeping with Company policy and the Code of Conduct.
• Responsible for the administration of learning activities.
• Track the completion of annual performance assessments, review evaluations and escalate evaluations where the employee’s performance has not met the desired results in all assigned objectives.
• Assist in the coordination and execution of work activities related to employee relations.