Senior HR Operations and Delivery Analyst

2-3 years in Service Delivery or Call Center Operations

Job Track Description:

• Requires formal education and relevant expertise in Human Resources.
• Performs HR-related technical and administrative activities.
• Contributes to and manages HR projects and initiatives.
• Uses deductive reasoning to solve HR and stakeholders' challenges and make strategic recommendations.
• Interfaces with and influences key stakeholders to enhance HR processes.
• Leverages previous knowledge and expertise to achieve HR objectives.
• Ability to complete work independently with minimal supervision.
• College or university degree in human resources or a related field required.

General Profile:

• Requires knowledge and experience in HR functions, including policy administration, employee relations, and compliance.
• Applies best practices and business knowledge to improve HR services.
• Solves complex HR problems and takes a new perspective on existing procedures.
• Self-starter with the ability to work with minimal guidance.
• Acts as a resource for colleagues with less experience, offering HR insights and support.

Functional Knowledge:

• Requires conceptual expertise in HR theories, practices, and procedures.

Business Expertise:

• Understands best practices in HR operations and team integration.
• Aware of labor laws, competitive HR strategies, and industry standards.

Impact:

• Influences HR processes, employee relations, and service delivery.
• Works within established HR policies and guidelines.

Leadership:

• Acts as a resource for colleagues and stakeholders with less experience in HR matters.
• May lead small HR projects with manageable risks and resource requirements.

Problem-Solving:

• Addresses complex HR issues with innovative solutions.
• Exercises sound judgment based on multiple sources of information.

Interpersonal Skills:

• Clearly explains complex or sensitive HR matters.
• Works collaboratively to build consensus within HR and across teams.

Responsibility Statements:

• Administers HR policies and procedures.
• Manages employee disciplinary actions, dispute resolution, and ethics investigations.
• Oversees HR planning, training, and policy development.
• Ensures compliance with labor laws and Ministry of Labour regulations.
• Coordinates health and life insurance programs.
• Oversees payroll administration and ensures accuracy.
• Identifies and drives process improvements in HR operations.
• Resolves HR-related issues by identifying root causes and implementing solutions.
• Communicates effectively with HRIS, HR program managers, and technology specialists.
• Complies with all HR policies and company standards.
• Performs other duties as assigned.