Senior Debt Collections Officer

Senior Debt Collections Officer at CICSA Credit Union Ltd.

The Credit Union is a dynamic, member-driven, savings and loans institution that integrates, preserves, and cultivates champions and visionaries in order to improve the lives of our local community. Differing in both philosophy and structure from other financial institutions, not just through positive economic and social change, but by members helping members that operate not for profit but for service. As an organization of collaboration and innovation, we welcome applications from individuals that want to further their careers in a growing, family-oriented environment, that endeavors to enrich the lives of our members and the community we serve.

PRINCIPAL ACCOUNTABILITIES:
• Monitor delinquency ratios and prepare detailed reports and recommendations to senior management.
• Draft and review lending services and delinquency policies, ensuring alignment with strategic goals.
• Maintain accurate delinquent member information, correspondence, and payment agreements.
• Contact delinquent members and negotiate repayment terms.
• Provide counseling to members to encourage compliance with payment agreements.
• Assist in the refinancing of loans for compliant delinquent members.
• Issue reminder letters, warning notices, and issue foreclosure proceedings when necessary.
• Oversee valuations of collateral properties and support the sale of repossessed assets.
• Collaborate with the Loans Department on delinquency checks and proactive risk management.
• Support the Debt Collections Department in exceeding strategic targets and improving operational efficiency.

QUALIFICATIONS & EXPERIENCE:
• Diploma in Accounting/Finance or related field of study.
• At least one year’s experience in a Senior Debt Collections position of a lending institution.
• Advanced technical proficiency in Microsoft Office (Excel and PowerPoint) and financial modeling.
• Thorough understanding of member service practices and the role and function of the Credit Union.
• Strong understanding of delinquency policies and compliance regulations.
• Experience in market analysis and performance tracking.

SKILLS/ATTRIBUTES:
• Strong communication, customer service, negotiation, and problem-solving skills.
• Strong decision-making, supervisory, and training capabilities.
• Ability to bring integrity and impartiality to all tasks and observe strict confidentiality.
• Highly self-motivated and directed, with keen attention to detail.
• Able to effectively prioritize tasks in a high-pressure environment.

Credit Union offers an excellent remuneration package including a discretionary performance-based bonus, Pension and Health Insurance. Employees also participate as members in annual members dividends.

TO APPLY: Qualified Caymanians including Cayman Status Holders with the right to work, can submit their cover letter and resume to Human Resources via https://cicsacu.bamboohr.com/careers or by visiting the careers page at www.creditunion.ky.

APPLICATION DEADLINE: 4 December 2024