Senior Collections Specialist (K-JESS)

As a Senior Collections Specialist, you will conduct outreach on complex customer accounts, focusing on customers with a history of late payments or non-responsiveness. You will utilize specialized negotiation tactics, supervise and train Senior Officers.

The KPMG JESS team is expanding! If you are seeking personal and professional growth, apply below to join a team that is BIG on people development!

 Overview: 

​Join KPMG Jamaica's Jamaica Extended Support Services (JESS) in Kingston, providing back-office support to KPMG United States.

Job Summary: 

As a Senior Collections Specialist, you will conduct outreach on complex customer accounts, focusing on customers with a history of late payments or non-responsiveness. You will utilize specialized negotiation tactics, supervise and train Senior Officers, and serve as a point of contact between leadership and the team. Your role is crucial in ensuring performance targets are met and customer accounts are managed effectively.

​Responsibilities:

• Conduct outreach related to complex customer accounts.
• Train Senior Officers on collection techniques and technology use.
• Utilize specialized negotiation tactics for challenging customers.
• Supervise Senior Officers and ensure performance targets are met.
• Act as a point of contact between leadership and Senior Officers.
• Prioritize and follow up on accounts for timely resolution.
• Track performance metrics and provide coaching support.
• Collaborate with the Manager to refine collection strategies.
• Mentor Senior Officers by sharing best practices.

Education/Experience:

• Bachelor’s degree in Business Administration, Accounting, or related field.
• Minimum 3 years’ experience in accounting, accounts receivables, and/or collections, with at least 2 years in people management.

 Please click here to view Job Description and APPLY for the role.

Only applications submitted via the job's webpage will be considered.

 Learn more about JESS here: K-JESS Homepage 

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