Senior Claims Technical Officer

The incumbent is responsible for providing technical claims support to the Claims Units in consultation with the Claims Manager-Technical Unit, to ensure that issues of quantum and liability are expeditiously addressed.

KEY POSITION RESPONSIBILITY:

• Review and provide settlement recommendations, technical advice on claims referred by internal and external customers.
• Conduct Audit of Claim files where required in compliance with regulators and the Company’s Claims Manual.
• Monitor the effectiveness of Service Providers and make recommendations for improvements.
• Collate information for claims activity analysis reports where required
• Collate information for Statistical Reports for Internal and External Customers
• Liaise with the Legal Division where required
• Identify claims that require notification to Re-insurers and bring to the attention of the Technical Operations Division.
• Participate in meetings and provide ideas and strategies to assist with the development of the Unit.
• May be required to perform additional division related duties from time to time as instructed by the Manager.
• Support a service focused environment and provide recommendations for improvements.
• Effectively resolve Customer concerns as necessary.
• Actively obtain Customer feedback and promptly correct deficient areas so identified.
• Act as a subject matter expert for relevant learning and development programmes.
• Create and conduct learning and development programmes and evaluations for assigned team members.
• Complete any job-related function relevant to the Insurance Operations Property and Casualty Division that may be required.