Senior Business Process & User Experience Expert

Senior Business Process & User Experience Expert

February/2025

JOB POSTING

Senior Business Process & User Experience Expert

The Caribbean Maritime University (CMU), the only specialized maritime university in the English-speaking Caribbean is inviting applications for the post of Senior Business Process & User Experience Expert (Level 5).

JOB SUMMARY

The Senior Business Process & User Experience Expert is responsible for providing Enterprise Resource Planning (ERP) and Learning Management Systems (LMS) end user support through maintenance of expert knowledge of functional area. This will be done by implementing standard solutions and escalating issues to the Manager, Business Process & User Experience as required. The Senior Business Process Analyst & User Experience Expert is required to take ownership of resolving issues reported by staff, students, and other stakeholders to final solution.

Key Outputs:

• Training and user manuals to support the implementation of the systems developed.
• Ensure courses in the Learning Management System are managed and maintained.
• Information systems business solutions are designed, developed, integrated, test and implemented.
• Helpdesk requested related to I.T issues monitored.
• Requirements from clients/customers are properly documented.
• Business process flows and analysis conducted.

Key Responsibility Areas:

Technical / Professional Responsibilities

• Provides ERP and LMS end user support through maintenance of expert functional area knowledge; implementing standard solutions and escalating issues to supervisor as required.
• Manages and maintains the courses in the LMS.
• Troubleshoots user issues.
• Maintenance of proper issue logs; adhering to best practices of data and information handling including but not limited to validation, input and extraction, cross checking and security.
• Conducts tests and simulations on business processes under development and prepare reports, instructional manuals to document the systems development. 
• Prepares project reports and documentation as required.
• Performs business process and functional needs analysis required to support enterprise systems development.
• Develops training and user manuals and conduct user training to support the implementation of the ERP and LMS.
• Maintenance of training records; assisting in conducting quality reviews of training methods, instruments, and designs.
• Schedules and prioritizes activities undertaken to meet agreed targets.
• Participates in system design review sessions.
• Provides oversight of the day-to-day administration and operation of the LMS.
• Collaborates with the University’s leadership in developing methods for evaluating the effectiveness of learning and research initiatives.
• Monitors and responds quickly to incoming helpdesk requests relating to I.T. issues.

 Required Competencies:

Core

• Excellent human relations and interpersonal skills.
• Ability to communicate effectively, both in written and verbal formats.
• Ability to exercise sound judgment in evaluating situations and making decisions.
• Required to exhibit strong commitment to customer service.
• Ability to manage time effectively, meet deadlines and to work on own initiative
• Ability to multiple tasks and functions in a high paced, dynamic, and stressful environment.
• Flexibility and adaptability.
• Excellent analytical, problem solving and organizational skills.
• Ability to function efficiently and reliably as a member of a team and/or alone

Technical

• Sound knowledge of IT systems, equipment and capabilities.
• Sound knowledge of Enterprise Resource Planning Systems and Learning Management Systems.
• Sound knowledge of the information systems environment and current trends.
• Sound knowledge of database management.
• Knowledge of management principles and practices.
• Knowledge of Project Management.
• Attention to details

  Interested persons should send their application and resume by March 6, 2025 to:

Director, Human Resources & Administration/Deputy Registrar

P.O. Box 8081

Kingston