Senior Associate - Accounts Receivable Collections

Consultants in this role gets to: Enhance company’s cash flow by expediting collections of accounts receivable through substantial outbound calls daily. Manage a portfolio of accounts to drive timely payment of past due balances from large-dollar repetitive customers. Work collaboratively with internal teams to address any billing discrepancies and ensure accuracy of payment applications. Update and maintain accurate records of all communication and follow-up actions in the system. Performs a wide variety of credit and collection administrative duties. 

The following tasks may be performed with an emphasis on accounts receivable collections:    

·         Conduct numerous outbound collections calls daily to customers to discuss outstanding invoices, resolve payment issues and secure commitments to pay.

·         Utilizes systems and tools to manage a portfolio of customers to collect past due invoices.

·         Proactively provides customers with their current statement and or invoices for review of outstanding invoices.

·         Develops and maintains relationships with personnel at large-dollar repetitive customers.

·         Coordinates collection effort with internal sales force and customer care teams.

·         Reconcile accounts, research invoices and cash identification. Collaborate with Billing and Cash Applications teams on issues that are of mutual significance

·         Utilizes Enterprise Receivables System technology and Microsoft360 applications.

·         Record information about financial status of customers and status of collection efforts within client's system.

·         Make referral for credit line increases/decreases to Credit Manager when necessary.

·         Respond to customer inquiries via email and telephone.

·         Advise customers on alternative payment plans.

·         Refer discrepancies to higher level personnel for assistance.

·         Performs other related duties and participates in special projects as assigned.

·         Provide reporting at a summary level (daily, weekly, monthly) of collections efforts

·         Serves as a resource to peer group.

·         Assists in training fellow employees.

·         Provides accounts receivable system maintenance.

Our most successful candidates will have: - Post-Secondary education (CAT/ACCA or Associate Degree) with 5+ years of directly related work experience.

Candidate Profile: 

•    5+ years' proven experience in accounts receivable and B2B collections with a strong focus on outbound calls

•    Ability to collect on a timely basis while developing and maintaining customer relationships

•    Exceptional communication skills with knowledge of English grammar, rules of composition, and proper terminologies used in a Collections experience.
•    General working knowledge of various software applications such as Microsoft Word and Excel.
•    Must be organized and detail oriented.
•    Must be customer service oriented. 
•    Knowledge of company and departmental practice and procedures related to department activities.
•    Able to understand appropriate receivables technology and have SAP or an ERP experience.
•    Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.