Sales Support Specialist

Providing support to the sales teams

Job Summary

The successful candidate will be responsible for:

1. Providing support to the sales teams by taking, processing, and fulfilling customer orders, responding to customer enquiries, and maintaining sales related databases.
2. Supporting the card services portfolio, utilizing telephone/face-to-face technical support techniques. In addition, working closely with Retail, C&I, Marketing and other stakeholders ( CSC, Banks, Retailers, IT, etc.) to achieve flawless delivery of the Card CVP to customers.

 Key deliverables will include but not limited to:

• Coordinating order processing of all Rubis products
• Accurate and complete order processing and fulfillment using the tools provided.
• Providing excellent customer service both internally and externally.
• Identifying and assessing customers' needs to achieve a customer satisfaction index of 85%.
• Building sustainable relationships through open and interactive communication.
• Liaising with sales and other supporting departments to ensure on time and in-full order fulfillment.
• Preparing quotations, debit notes, credit notes, miscellaneous invoices, and any other required document for billing purposes.
• Capturing loss product sales daily
• Resolving customers’ queries for all Rubis product sales.
• Collaborating with all Rubis customers on preplanning of deliveries.
• Providing general advice on all HSE and general operational requirements of the company.
• Preparing haulage contractor, customer, depot, lubricant sales, and other required reports.
• Receiving customer complaints and directing same to appropriate account holder.
• Preparing debit, credit, and miscellaneous invoices.

• Collaborating internally and supporting team objectives.
• Providing solutions to assist in the improvement of order processing.
• Troubleshooting issues reported by our card product stakeholders.
• Logging, tracking and sharing file of all calls, along with the nature of the calls
• Responding to and resolving customer queries submitted via phone or email. 
• Printing and activating fleet cards
• Logging to IT Helpdesk & IT personnel, issues that require technical support.
• Responsible for Card Product training of RAMs, CAMs, Fleet managers, Dealers & CSAs.
• Processing of manual fleet transaction receipts.
• Generation of customer reports that are not readily available from Web Portal.
• Assisting with integration of system files between Fleet platform and Dynamics

 Qualification & Experience

• First degree in Business/Sales/Marketing and/or related professional qualifications
• Knowledge of Company procedures, authorizations, and controls
• Knowledge of the Company’s products and basic technical issues
• Problem solving skills.
• Working knowledge of accounting systems
• Excellent customer relation skills in order to provide flawless support.
• Good working knowledge of desktop and web applications.
• Ability to load and troubleshoot various software and hardware systems.
• General understanding of various networking concepts.
• Ability to multitask in a fast-paced environment.
• Good interpersonal skills and organizational skills.
• Good phone and email etiquettes.
• Willing to work in a flexible schedule.

• Training in tele-sales, direct sales, customer service or marketing
• At least two years’ experience in a customer service environment
• Knowledge of Company procedures, authorizations, and controls
• Knowledge of the Company’s products and basic technical issues
• Problem solving skills.
• Working knowledge of accounting systems
• Excellent customer relation skills in order to provide flawless support.
• Good working knowledge of desktop and web applications.
• Ability to load and troubleshoot various software and hardware systems.
• General understanding of various networking concepts.
• Ability to multitask in a fast-paced environment.
• Good interpersonal skills and organizational skills.
• Good phone and email etiquettes.
• Willing to work in a flexible schedule.