Sales Support/Customer Service Administrator

The Sales Support & Customer Service Administrator is critical in supporting the sales and business development team with timely administrative tasks, CRM updates, client follow-ups, sample tracking, showroom preparation, and inbound customer support.

Job Title: Sales Support & Customer Service Administrator

Location: Mintech Distributors, 67 Molynes Road, Kingston
Reports to: General Manager and Sales Director
Employment Type: Full-time

Position Summary

The Sales Support & Customer Service Administrator is critical in supporting the sales and business development team with timely administrative tasks, CRM updates, client follow-ups, sample tracking, showroom preparation, and inbound customer support. This role ensures that sales opportunities are nurtured efficiently while enhancing the customer experience with prompt and professional service.

Key Responsibilities

Sales Support Duties

• Monitor shared inboxes for incoming queries and follow up accordingly

• Update CRM system promptly after sales visits or client calls

• Ensure all sales opportunities and leads are quoted and followed up on

• Track and log product samples, monitor return deadlines, and ensure feasibility feedback is collected

• Research customer queries or requests and provide the sales team with support materials

• Prepare presentation bags, branded sample kits, and promotional materials for sales visits, fittings or demos

• Accompany team members on client fittings or visits when needed

• Prepare the conference room for sales presentations and executive meetings

Customer Service Duties

• Answer and route incoming customer phone calls

• Handle basic product inquiries, delivery updates, and resolution of simple complaints

• Support showroom walk-in traffic during peak hours

• Assist with showroom setup and maintain professional presentation of displays, ensuring readiness for client walkthroughs

• Maintain a high standard of professionalism in written and verbal customer communication

• Log and escalate complex service requests or complaints to relevant team members

• Maintain documentation of service issues and resolutions
  
  

Qualifications

• At least 2 years' experience in an administrative, sales support, or customer service role
  
  

• Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with CRM software is preferred
  
  

• Strong organisational skills and keen attention to detail
  
  

• Excellent verbal and written communication skills
  
  

• Ability to multitask and manage competing priorities
  
  

• Team-oriented with a proactive attitude
  
  

Desirable Traits

• Familiarity with B2B sales cycles or the PPE/workwear industry
  
  

• Confidence to support client meetings and field visits when needed
  
  

• Comfortable working in a dynamic, growing business environment