Sales Manager

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Establish sales goals and objectives for the department.
• Maintain and manage the department by overseeing the recruitment, selection training and developing personal growth opportunities for employees with the assistance of the HR Department.
• Oversee and participate in the coordination of sales promotion activities, including proper use of in-store signs advertising sales and promotions.
• Build and promote strong relationships with customers.
• Work closely with marketing personnel to develop proposals for customers.
• Develop staff through coaching, counselling and discipline.
• Ensure efficient service by developing, coordinating and enforcing systems, policies, procedures and productivity standards.
• Accomplish financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, analysing variances and initiating corrective actions.
• Establish an annual department plan by developing sales strategies, objectives, action plans and assignments.
• Maintain quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems; recommending system improvements.
• Liaise with external principals, customers, regional offices and line management to ensure instructions, plans and procedures are carried out.
• Sustain rapport with external and internal customers by making periodic visits; exploring specific needs and anticipating new opportunities.
• Report on departmental activities, issues, plans and performance to Senior Management.
• Work closely with marketing personnel to develop proposals for customers.
• Monitor collections with the sales representatives at all times and to get involved where necessary.
• Evaluate success and provide feedback on new customer and marketing programs. This should include recommendations for improvement.
• Assist in other areas of work based on the needs of the department and any other area as necessary in support of Company activities.
• All responsibilities and accountabilities must be executed in accordance with the company’s Customer Service Management System (CSMS), Quality Health and Safety Environment (QHSE) and Business Continuity Management System (BCMS) policies and practices.

KNOWLEDGE & SKILLS

Requirements

• Knowledge of the food and general merchandise industry.
• Leadership skills.
• Planning & organizational skills.
• Customer focused.
• Excellent interpersonal and communication skills.

Qualifications & Experience

• Degree in Business Management with emphasis on Marketing and Sales and 5 years sales experience in a Food and General commercial environment.
• OR 10 years similar experience in a comparable position and industry.
• Sales Supervisory skills.
• Proficient In Microsoft Office Suite.