Sales & Customer Service Officer

Sales & Customer Service Officer

Our Client, Kanoo Pays Ltd, is seeking to fill the position of Sales and Customer Service Officer. 

Company Overview:

Kanoo Pays Ltd., an up-and-coming FinTech company based in Kingston, Jamaica, pioneers innovative financial solutions, driving unparalleled service and technology in the market. As we are currently in a dynamic growth phase, we are seeking a proficient Sales and Customer Service Officer to facilitate our ambitious expansion plans.

Job Purpose:

The Sales and Customer Service Officer will play a pivotal role in driving our sales and ensuring exceptional customer service, thereby strengthening our customer base and enhancing customer satisfaction.

Key Responsibilities: 

Sales:

• Assist in the development and implementation of strategic sales plans to achieve company targets in collaboration with the Sales Manager.
• Identify new business opportunities in alignment with the sales strategy.
• Cultivate relationships through understanding a prospects business needs and addressing each through the implementation of a Kanoo Solution.
• Secure new business with the necessary documentation and solution implementation.
• Nurture onboarded businesses to drive usage of implemented tools through collaborated marketing efforts and / or recommendations.
• Collaborate with the marketing team to devise campaigns that enhance sales initiatives.

Customer Service:

• Exceed new and existing client expectations by:
  • Consistent communication on solution updates, scheduled maintenance, new features and partnership
  • Ensuring inquiries and issues are addressed promptly and effectively.
• Engage with customers through various channels, ensuring their needs and expectations are consistently met or exceeded.

Client Onboarding:

• Manage the onboarding process with each new client to ensure a smooth transition and integration into the platform.
• Educate clients on navigating our systems and utilizing our services to their fullest potential through collaborated marketing communication collateral

Market Research:

• Assist with conducting market analysis to stay abreast of industry trends and competitor offerings.
• Provide feedback and insights to improve product/service offerings and customer engagement

Record Keeping:

• Maintain accurate and up-to-date records of all interactions and transactions via the designated CRM tool.
• Ensure client data is managed and handled confidentially and in compliance with relevant data protection and know your merchants regulations.

Collaboration:

• Work closely with internal teams, including marketing, product development, and technology, to enhance the sales and customer experience.
• Share insights and feedback from customers with the relevant departments to facilitate continuous improvement.
• Participate in organizing and representing the company at industry events and trade shows to network and generate leads. 

Key Competencies:

• Sales Acumen: Proven ability to drive sales and generate new business.
• Customer-Centric: Strong commitment to enhancing customer satisfaction.
• Communication: Exceptional verbal and written communication skills.
• Technologically Savvy: Comfortable navigating and explaining FinTech platforms.
• Analytical Skills: Able to evaluate data and trends to develop strategic plans.
• Negotiation Skills: Capable of negotiating deals and maintaining customer relationships.

We thank you for your interest, however, only shortlisted candidates will be contacted.