Sales Coordinator

Sales Coordinator

Salary: TT$8,000

Location: Port of Spain

JOB SUMMARY

Responsible for providing support to Sales Representatives as needed through correspondence, rate quotes and service announcements to customers within the assigned sales territory. Acts as liaison between customers and various departments within Tropical to resolve sales related issues to assist the Sales Representative in maximizing customer satisfaction as well as enhancing the customer's supply chain effectiveness with convenient and reliable transportation solutions. Within TLink, assigns new customers to a sales territory. Assists Sales Representative with maintaining customer-base within SFA/CRM.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Acts as internal support contact to coordinate sales and service issues for customers within assigned territory in person or by telephone. This includes making joint calls on assigned sales representatives accounts, developing telephone relationships with assigned territories customer base, representing Tropical at trade shows and industry meetings, or Tropical port locations as necessary. 
2. Contact current and potential customers to solicit new and additional business using telephone, faxing, letter, email, face to face sales calls and networking.
3. Create rate matrices within assigned sales territory. Coordinates all approvals for exceptions to service standards. Research information, and follows-up on sales calls, visits, rate quotations, sales leads, letters, email, fax, service agreements, reports and customer issues.
4. Research Account Receivable Reports for accuracy and short payments by reviewing the shipment file, speaking with the customer, and mutually working to the benefit of both Tropical and customer to satisfy the outstanding A/R.
5. Research customer accounts for historical patterns and activities using Rates online, JOC Reports, and market research and analysis data to prepare territory reports.
6. Consistently updates all customer profiles and activities in SFA/CRM, T-Link, People Soft and all other database systems ensuring all information is complete and accurate.
7. Attending assigned Tropical Sales Training and deliver World Class Customer Service.
8. Provide SFA/CRM support to the sales organization. 
9. Performs all other duties as assigned.

MINIMUM EDUCATION, CERTIFICATION, EXPERIENCE AND PHYSICAL REQUIREMENTS

(Education and experience minimums can be substituted with any equivalent combination of training and experience)

SKILLS, KNOWLEDGE, AND ABILITIES

• Skills in written communications.
• Skills in typing.
• Skills in the operation and use of a calculator.
• Skills in reading comprehension.
• Skills in planning and organizing and the ability to coordinate multiple tasks.
• Skills in oral communications.
• Skills in mathematics, and an understanding of formulas for pricing theory.
• Skills in decision making.
• Skills in selling and telemarketing, negotiation, and analytical skills.
• Skills in formulating and implementing sales presentations.
• Skills in word processing graphics presentation and spreadsheet applications.
• Knowledge of Tropical's value added services.
• Knowledge of competition, various transportation and related industries.
• Knowledge of operations, sales, and traffic.
• Knowledge of pricing procedures and market strategies Knowledge of container and vessel stow capabilities.
• Knowledge of sales principles.
• Knowledge of cargo logistics.
• Knowledge of computers and their operation.
• Knowledge of windows environment.
• Knowledge of company services, competition, tariffs, regulations, equipment, and islands history and geography. 
• Knowledge of automated sales software.
• Ability to use principles of the sales process to secure business.
• Ability to treat others with courtesy, respect and dignity and always maintains professionalism.
• Ability to react constructively to criticism.
• Ability to be tactful and diplomatic along with demonstrating honesty, caring and sincerity.
• Ability to communicate effectively both orally and in writing.
• Ability to be customer sensitive and demonstrate good listening skills. Ability to set goals and objectives for assigned territory.
• Ability to perform with minimum management supervision.
• Ability to present a professional personal appearance.
• Ability to write legibly.
• Ability to work under deadline pressure and perform tasks as required.
• Ability to pay attention to detail.
• Ability to be flexible.
• Ability to work independently.
• Ability to work on multiple assignments.
• Ability to use personal computer.
• Ability to work effectively with people.
• Ability to develop and maintain customer relations.
• Ability to analyze data, create reports and generate sales leads. Ability to set priorities and meet deadlines.