Sales Associates (Onsite)

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life.

Join our CP360 Family, today!

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ

WHAT YOU'LL DO:

• Be the first point of contact for customers calling while visiting the website
• Help customers navigate the company website
• Answer inbound calls from existing and potential customers to assist with purchasing an insurance policy.
• Gather and populate customer information that will be used to populate initiate insurance quotes
• Ask questions and gather information and provide ideal customer experience
• Track customer requests and make recommendations to enhance customer experience
• Support our Sales and Services departments
• Miscellaneous duties as required 

REQUIREMENTS / QUALIFICATIONS:

• 1+ years of sales or customer service experience preferred (phone experience a plus)!
• Ability to effectively multitask and use multiple systems at once
• Great proficiency in the English language
• Strong computer and typing skills
• Outstanding phone skills
• Insurance knowledge and experience is a PLUS
• Enjoy working in a fast-paced environment
• Flexibility with day-to-day operations
• A passion for a great customer experience
• A willingness to work with others within the organization to optimize user experience
• The ability to give and receive constructive feedback 
• A strong desire to understand and support user experience
• Working knowledge of Excel/Google sheets a plus

Qualification: