Sales Associates (Hard Core - Onsite)
ContactPoint 360
- Hanover / St. James / Trelawny
- Not disclosed
- Permanent full-time
- Updated 19/11/2024
- Luzan Buchanan
We are seeking Sales Associates to join our growing Team.
Maple Leaf to Jamaica; Join Our Canadian-Inspired Team!
Why Join ContactPoint360?
At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
Our Purpose:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.
Check out her Youtube video:
Responsibilities:
- Delivers high-quality pitch and rebuttal on every interaction.
- Gathers and verifies required information to provide a personalized offer.
- Actively reviews the Customer’s concern, understanding their questions/objections with tailored offer
- Records appropriate notes in the client tool(s) indicating exactly what action was taken or needs to be taken.
- Proactively looks for ways to improve the customer experience during the interaction.
- Shares information with ContactPoint 360/Client to raise awareness of potential customer needs and concerns.
- Keeps interaction positive and productive; avoids conveying negative messages.
- Ensure proper security procedures are followed on all interactions to maintain account confidentiality and personal Information security.
- Maintains thorough knowledge of all new and existing services, promotions, tools and systems.
- Achieves assigned Key Performance Indicators – e.g., Sales Per Hour (SPH) and Offer Rate
- Attends Team Meetings/additional training sessions as scheduled, reads all new FAQs and updates in a daily/timely manner for understanding and seek clarification as needed.
- Creates an exceptional, personalized service experience.
- Performs other duties as assigned
Requirements:
High critical thinking and emotional intelligence skills to handle difficult or uncomfortable contacts.
Ability to use sound judgment to assess and solve unique issues with minimal guidance.
Must be able to have a flexible schedule and the ability to work weekends and evenings and public holidays
Ability to empathize with and prioritize customer needs.
Strong interpersonal skills combined with excellent written and stellar verbal communication skills.
Ability to work in a fast-paced, dynamic, changing environment.
Ability to type 40 wpm minimum with accuracy.
Ability to organize and follow-up multiple tasks/details with accuracy and timeliness.
Ability to adhere to all organizational policies and procedures.
Holds self and others accountable for delivering consistent quality results.
Experience using the Internet and searching databases.
Ability to perform basic mathematical functions
Qualification:
High school diploma or equivalent required
Post Secondary education is considered an asset.
We VALUE our employees by providing:
- Competitive salaries
- Employee Recognition program
- Paid training
- Career advancement opportunities
- Health Insurance
- Employee referral program
- Lunch Subsidy
All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.
ContactPoint 360
- 13 Crane Boulevard, Beauty Queen Complex,Fairview Drive, Montego Bay, Jamaica, W.I
