SALON COORDINATOR Reports To: Salon Manager Status: Full-Time
Job Title: SALON COORDINATOR Reports To: Salon Manager Status: Full-Time
Position Overview: The Salon Coordinator is pivotal to the salon’s operations, ensuring exceptional client service, smooth daily operations, and maintaining a premium salon experience. As the first point of contact, this role combines customer service excellence, operational coordination, and administrative support, ensuring a seamless experience for clients and staff alike.
Key Responsibilities:
• Client Relations & Service Excellence:
o Greet clients warmly and deliver personalized, high-end service.
o Manage client inquiries via phone, email, and social media, providing detailed information on services, availability, and policies.
o Schedule appointments, ensuring efficient use of salon resources and smooth client flow.
o Oversee check-in/check-out processes, ensuring accurate payments and enhancing client satisfaction.
o Resolve client concerns promptly, ensuring retention and positive experiences.
• Team Support & Operations Coordination:
o Coordinate daily staff schedules, balancing workloads and ensuring peak-period coverage.
o Communicate client preferences to stylists, ensuring personalized service delivery.
o Assist the Salon Manager in team development, training, and maintaining high service standards.
o Ensure adherence to operational procedures and best practices to optimize team efficiency.
• Salon Ambience & Inventory Management:
o Maintain the salon’s pristine environment, ensuring cleanliness and a welcoming atmosphere.
o Oversee inventory, ensuring stock levels are maintained and products are replenished in a timely manner.
o Support retail sales by promoting products and upselling services to meet sales targets.
• Marketing & Client Retention:
o Collaborate on marketing campaigns, promotions, and events to attract and retain clients.
o Implement retention strategies, including loyalty programs and follow-up communications.
o Work with the Social Media Representative to manage client feedback on social platforms and ensure alignment with the salon’s brand and marketing efforts.
• Innovation & Continuous Improvement:
o Stay informed about industry trends and new technologies, integrating them into salon operations.
o Foster a culture of innovation, continuously seeking ways to improve client experience and operational efficiency.
o Contribute to the development of new services and promotions to keep the salon competitive.
• Administrative & Financial Support:
o Maintain accurate, up-to-date client records for efficient scheduling and service delivery.
o Support a paperless environment by using technology to streamline salon operations.
o Assist with administrative tasks such as booking systems, payroll, and scheduling.
o Track and report key performance metrics, including service volume, sales, and client satisfaction.
Qualifications:
• Education:
o Diploma in business, management (e.g., ABE), or equivalent.
o Certifications in hospitality, customer service, marketing, or salon management are assets.
• Experience:
o Minimum of 3 years in a client-facing role, ideally in a premium salon, hospitality, or related environment.
o Experience with salon management software (e.g., Versum) and Microsoft Office Suite.
o Experience in retail, upselling services/products, and basic financial reporting.
o Desirable: Experience with performance tracking (service volume, sales, client satisfaction).
Key Competencies:
• Client-Centric: Strong passion for delivering exceptional service and exceeding client expectations.