SALON COORDINATOR

SALON COORDINATOR
Reports To: Salon Manager
Status: Full-Time

Job Title: SALON COORDINATOR
Reports To: Salon Manager
Status: Full-Time

Position Overview:
The Salon Coordinator is pivotal to the salon’s operations, ensuring exceptional client service, smooth daily operations, and maintaining a premium salon experience. As the first point of contact, this role combines customer service excellence, operational coordination, and administrative support, ensuring a seamless experience for clients and staff alike.

Key Responsibilities:

• Client Relations & Service Excellence:

o Greet clients warmly and deliver personalized, high-end service.

o Manage client inquiries via phone, email, and social media, providing detailed information on services, availability, and policies.

o Schedule appointments, ensuring efficient use of salon resources and smooth client flow.

o Oversee check-in/check-out processes, ensuring accurate payments and enhancing client satisfaction.

o Resolve client concerns promptly, ensuring retention and positive experiences.

• Team Support & Operations Coordination:

o Coordinate daily staff schedules, balancing workloads and ensuring peak-period coverage.

o Communicate client preferences to stylists, ensuring personalized service delivery.

o Assist the Salon Manager in team development, training, and maintaining high service standards.

o Ensure adherence to operational procedures and best practices to optimize team efficiency.

• Salon Ambience & Inventory Management:

o Maintain the salon’s pristine environment, ensuring cleanliness and a welcoming atmosphere.

o Oversee inventory, ensuring stock levels are maintained and products are replenished in a timely manner.

o Support retail sales by promoting products and upselling services to meet sales targets.

• Marketing & Client Retention:

o Collaborate on marketing campaigns, promotions, and events to attract and retain clients.

o Implement retention strategies, including loyalty programs and follow-up communications.

o Work with the Social Media Representative to manage client feedback on social platforms and ensure alignment with the salon’s brand and marketing efforts.

• Innovation & Continuous Improvement:

o Stay informed about industry trends and new technologies, integrating them into salon operations.

o Foster a culture of innovation, continuously seeking ways to improve client experience and operational efficiency.

o Contribute to the development of new services and promotions to keep the salon competitive.

• Administrative & Financial Support:

o Maintain accurate, up-to-date client records for efficient scheduling and service delivery.

o Support a paperless environment by using technology to streamline salon operations.

o Assist with administrative tasks such as booking systems, payroll, and scheduling.

o Track and report key performance metrics, including service volume, sales, and client satisfaction.

Qualifications:

• Education:

o Diploma in business, management (e.g., ABE), or equivalent.

o Certifications in hospitality, customer service, marketing, or salon management are assets.

• Experience:

o Minimum of 3 years in a client-facing role, ideally in a premium salon, hospitality, or related environment.

o Experience with salon management software (e.g., Versum) and Microsoft Office Suite.

o Experience in retail, upselling services/products, and basic financial reporting. 

o Desirable: Experience with performance tracking (service volume, sales, client satisfaction).

Key Competencies:

• Client-Centric: Strong passion for delivering exceptional service and exceeding client expectations.