SALES ASSOCIATE

SALES ASSOCIATE

JOB DESCRIPTION FOR SALES ASSOCIATE

Purpose:

Provide a complete shopping experience for our customers, involving product knowledge and excellent service.

Key Accountabilities:

 Operations

• Your primary responsibility is Customer Service.
• Work to make customers, not just sales, and learn to sell by satisfying customer needs.
• Help the Store Manager by suggesting alternative locations for products.
• Provide a complete shopping experience for our customers, involving product knowledge and excellent service.
• Check stock daily to ensure that all products are adequately stocked and available for customers.
• Ensure that all merchandise is displayed nicely and orderly, and featured merchandise prominently displayed in each section.
• Maintain an awareness of all promotions and advertisements.
• Understand the Travel Retail Philosophy and the compliance of the return policy.
• Operate the cash register, if it is requested or there are no dedicated Cashiers, and be consistently accurate in money handling.
• Practice security measures that help preventing from theft.
• Participate with in-store inventory and regular counts.
• Give accurate and current information and if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
• Know the procedures for processing paperwork between the store and other departments.

 Mentoring, Training and Employee Development

• Set and achieve goals during each review period.
• Take advantage of the training opportunities that are offered.

Person Profile Experience and Specific Requirements

• Duty free/retail experience.
• Good interpersonal skills.
• Availability to work shift hours, including nights, weekends and public holidays.