Room Attendant & Rooms Supervisor

The Room Attendant is responsible for maintaining cleanliness and ensuring the highest standards of hygiene in guest rooms and public areas. The Rooms Supervisor oversees the housekeeping team, ensuring guest rooms and public areas are cleaned to the highest standards.

Job Title: Room Attendant

Location: Royalton Blue Waters & Hideaway at Royalton Blue Waters, Falmouth, Trelawny

Department: Housekeeping

Reports to: Housekeeping Supervisor

Job Summary:

The Room Attendant is responsible for maintaining cleanliness and ensuring the highest standards of hygiene in guest rooms and public areas. This role plays a key part in providing a comfortable and welcoming environment for guests.

Key Responsibilities:

1. Clean, dust, and sanitize guest rooms, bathrooms, and common areas.

2. Change bed linens, replace towels, and replenish guest amenities.

3. Ensure all rooms meet resort cleanliness standards before guest check-in.

4. Report any maintenance issues, damages, or lost items to the supervisor.

5. Follow health, safety, and hygiene regulations.

6. Handle guest requests promptly and professionally.

7. Ensure the proper use of cleaning equipment and chemicals.

8. Maintain cleanliness of housekeeping carts and storage areas.

Requirements:

Previous housekeeping or cleaning experience preferred.

Ability to work efficiently with minimal supervision.

Strong attention to detail and time management skills.

Good communication and interpersonal skills.

Physically fit to handle the demands of the role (standing, lifting, bending).

Flexibility to work shifts, weekends, and public holidays.

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Job Title: Rooms Supervisor

Location: Royalton Blue Waters & Hideaway at Royalton Blue Waters, Falmouth, Trelawny

Department: Housekeeping

Reports to: Executive Housekeeper

Job Summary:

The Rooms Supervisor oversees the housekeeping team, ensuring guest rooms and public areas are cleaned to the highest standards. This role involves staff supervision, quality control, and coordinating daily housekeeping activities.

Key Responsibilities:

1. Supervise and support room attendants to ensure efficient and thorough cleaning.

2. Conduct regular inspections of guest rooms and public areas to ensure quality standards.

3. Assign daily tasks and schedules to housekeeping staff.

4. Train new housekeeping staff on procedures and safety protocols.

5. Address and resolve guest complaints related to housekeeping services.

6. Monitor inventory levels of cleaning supplies and request replenishments as needed.

7. Ensure compliance with health, safety, and hygiene standards.

8. Prepare housekeeping reports and maintain accurate records.

Requirements:

2+ years of experience in housekeeping, with supervisory experience preferred.

Strong leadership and team management skills.

Excellent attention to detail and problem-solving abilities.

Good communication and interpersonal skills.

Knowledge of housekeeping procedures and safety standards.

Flexibility to work shifts, weekends, and public holidays.