Risk and Fraud Management Analyst

Company description:

Digicel Group Limited

Job description:

Primary objective of the job: 

To monitor Business Risk controls and alarms, carry out initial investigations to determine the nature of issues, escalating to and following up with relevant teams where necessary to minimize future exposure. Monitor Revenue Assurance reconciliations and Fraud Mitigation controls while identifying fraud trends by analyzing accounts and transaction patterns.

Main Duties and Responsibilities:

• Monitor Revenue Assurance reconciliations and Fraud Mitigation controls
• Track and monitor compliance with internal control processes
• Measure, monitor and report risks on an ongoing basis
• Monitor risks in the current business using KPI’s and dashboards
• Identify instances of fraud and investigate fraudulent activities
• Monitor Business Risk controls and alarms, carry out initial investigations to determine the nature of issues, /escalating to and following up with relevant teams where necessary to minimize future exposure
• Monitor Revenue Assurance reconciliations and Fraud Mitigation controls
• Track and investigate Revenue Assurance reconciliations and Fraud Alarms that fall outside of acceptable KPI’s and/or thresholds to determine the root cause of issues
• Provide periodic reports and records of issues along with tracking status of recommendations to address
• Identify fraud trends by analyzing accounts and transaction patterns
• Escalate issues that cannot be resolved to relevant teams for follow-up investigation and resolution within assigned KPI timelines to incident closure
• Monitor Business Risk controls and alarms, carry out initial investigations to determine the nature of issues, /escalating to and following up with relevant teams where necessary to minimize future exposure
• Collaborate with the Risk and Fraud Management Lead and business units to identify and understand the risks embedded in the operation
• Monitor identified these risks in the current business using KPI’s and dash boards
• Conduct policy and compliance audits, which will include liaising with internal and external auditors

Academic Qualifications and Experience Required:

• Possess a Bachelor’s degree in Risk Management, Accounts, Finance, Economics, Statistics or related discipline. Preferred: Risk Management certification
• 1-2 years’ previous experience in a Risk Analyst role
• Strong knowledge of the banking or financial services market
• Working knowledge of Microsoft Office applications

Functional Skills:

• Excellent organizational and communication skills
• Works independently, multi-task and thrive in a fast-paced environment
• Essential skills and competencies include, a high level of numeric, analytical and presentation skills, the ability to liaise at various levels within IT, Technical and Commercial areas
• Strong commercial awareness to make connections across divisions and departments
• Ability to work with various groups at all levels of seniority
• Confidentiality and trustworthiness
• Demonstrate excellent report writing and verbal communication skills and presentation skills