Retail Supervisor

The individual will be responsible for ensuring that the retail outlets (gift shops, photo booths, locker sales) provide exceptional guest experiences that enhance the overall visitor experience to Mystic Mountain.

Retail Supervisor

Core Duties:

·       Guest Experience and Customer Service

• Ensure that all retail staff provide guests with excellent customer service, answering questions and addressing concerns.
• Create a welcoming and friendly atmosphere in all retail outlets, including gift shops, photo booths, and locker sales.
• Resolve guest complaints or issues related to retail services in a timely and professional manner.
• Regularly gather guest feedback through surveys and reviews, implementing strategies to improve the retail experience.

·       Sales and Merchandising

• Oversee the sales performance across all retail outlets, ensuring that sales targets are met or exceeded.
• Monitor inventory levels and ensure that stock is replenished as needed to avoid shortages or overstocking.
• Implement effective merchandising strategies to showcase products attractively and maximize sales opportunities.
• Ensure all retail areas are clean, organized, and visually appealing to guests.
• Utilize data and analytics tools to track sales trends and adjust strategies to improve performance.

·       Staff Supervision and Development

• Train and supervise retail staff, ensuring they are knowledgeable about products and provide excellent service
• Create and manage staff schedules to ensure adequate coverage during peak and non-peak hours.
• Conduct regular performance evaluations and provide coaching to improve employee skills and productivity.
• Mentor and identify high-potential team members, creating opportunities for leadership development.
• Promote teamwork and collaboration within the retail team to achieve shared goals.

·       Operational Efficiency

• Ensure smooth operation of all retail outlets, including effective use of the POS systems for accurate and timely transactions.
• Monitor and control retail costs, such as staffing and inventory, to stay within the established budget.
• Conduct regular audits of cash handling procedures, inventory management, and overall store performance.
• Coordinate with other departments, such as marketing and operations, to support retail-related initiatives and promotions.  

·       Inventory and Stock Control

• Maintain accurate inventory records, conducting regular stock counts to ensure accountability and reduce shrinkage.
• Work with suppliers to order products on time, ensuring availability without overstocking.
• Track product performance to adjust inventory levels based on demand, seasonal trends, and guest preferences.
• Implement loss prevention measures to minimize theft and stock discrepancies.

·       Additional Responsibilities

• Perform any other related duties as assigned by management to meet operational needs and ensure guest satisfaction.
• Assist in planning and executing retail promotions, seasonal product launches, and special events.