Retail Sales Lead

Company description:

Digicel Group Limited

Job description:

JOB RESPONSIBILTY  

Overseeing and optimizing the daily operations of the retail environment.  This role is crucial to drive retail sales, implement operational procedures, and ensure a seamless customer experience.

MAIN DUTIES & REQUIREMENTS

Store Operations Oversight:

• Manage the overall operations of retail stores, ensuring adherence to company policies, procedures, and operational standards.
• Implement and enforce efficient operational procedures to optimize workflow and enhance productivity.
• Monitor store performance metrics, including sales targets, customer satisfaction scores, and operational efficiency, and take corrective actions as needed.
• Monitor and manage inventory levels to ensure adequate stock availability while minimizing excess inventory.
• Oversee store maintenance, cleanliness, and organization to create a welcoming and visually appealing retail environment.

Team Management:

• Supervise retail staff, providing guidance, coaching, and performance feedback to foster a high-performing team.
• Schedule and manage staff work schedule to ensure adequate coverage.
• Monitor work performance to maintain efficiency and productivity levels.
• Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.

Customer Service:

• Foster a customer-focused environment by setting and maintaining high service standards.
• Implement strategies to enhance the overall customer experience and satisfaction.
• Train staff on customer service best practices and empower them to uphold service standards and build customer loyalty.
• Stay updated on industry trends, competitor activities, and customer feedback to identify opportunities for service enhancements.

Sales and Performance Analysis:

• Monitor sales performance, analyze trends, and identify opportunities for improvement.
• Develop and implement sales strategies to achieve revenue targets and drive business growth in retail stores.
• Generate and analyze reports related to sales, inventory, and operational metrics to inform decision-making and optimize performance.

Stakeholder Engagement:

• Maintain open and effective communication channels with both team members and management.
• Provide regular updates on operational performance to management.
• Work closely with marketing and product teams to align retail activities with overall business objectives and promotional campaigns.
• Cultivate strong relationships with telecom equipment suppliers, service providers, and other business partners to ensure timely deliveries, competitive pricing, and quality assurance.

ACADEMIC QUALIFICATIONS AND/OR EXPERIENCE REQUIRED

• Bachelor’s degree in business administration, Retail Management, or a related field
• Proven experience in a retail environment with at least 2 years in supervisory or managerial role.

SKILLS/COMPENTENCIES REQUIRED

• Competency in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.)
• Excellent communication and interpersonal skills
• Strong leadership and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to analyze data and make informed decisions.
• Flexibility to work in a fast-paced environment and adapt to changing priorities and business needs.
• Knowledge of relevant software applications (e.g., point-of-sale systems, inventory management software).

WORKING CONDITIONS:

• Although working hours are 9 to 5 Monday to Friday, the role may entail working outside of these hours and candidate should be flexible to meet critical deadlines.