Retail Banking Officer - Portmore and Ocho Rios Locations

The Retail Banking Officer will be responsible for using the financial partnership culture approach and guidelines to sell all the financial products and services offered by JMMB Bank.

MAIN DUTIES & RESPONSIBILITIES: 

Build new deposit and investment accounts:

• Sells financial products and services offered by JMMB Bank.

• Actively markets the products and services of the company contributing to the expansion and diversification of its client base within the established targets.
• Focuses on the expansion of a vibrant client base through which revenue targets related to credit, foreign exchange and wire transfers are achieved.
• Develops and maintains a portfolio for clients consistent with the client’s needs and ranging from the suite of products and services offered by JMMB.
• Assists in the preparation of marketing strategies and pursues agreed strategies geared at penetrating the target market for the development of the secondary market of government and other approved securities.
• Develops list of prospects to target for sales of specific  products and services according to marketing plan.
• Expands accounts by selling to walk-in customers or through, referrals, etc.
• Phones prospects -( internal and external) customers to solicit new business.
• Prepares and submits a weekly call report (or appropriate sales prospecting report as agreed with Team Leader).
• Interviews and profiles customers to identify specific needs (expressed and unexpressed), including deposit and/or investment and credit requirements.
• Develop an early rapport quickly with walk-in customers.
• Makes presentation to external groups as part of the prospecting, servicing and overall sales strategy.
• Sells customer appropriate JMMB Bank products to help prospective and existing clients meet their financial needs.
• Ensures proper disclosure of terms and fees are always provided to the customer.
• Calculates interest income based on various account options available and different terms.
• Ensures that applications and signing authorities relating to a service are completed correctly.
• Establishes and follows a personal sales plan which is linked to the overall corporate plan.
• Liaises with customers and portfolio managers regarding portfolio performance and negotiates changes based on established parameters.

• Assists in the development and implementation of strategies and procedures for the achievement of a high client retention rate built on superior service and client satisfaction;
• Conducts financial and credit analysis; preparing credit proposals to be submitted for approval and booking and disbursing loans for which the requisite approval is obtained.
• Completes the requisite client transaction documentation based on standard established policies and procedures;
• Portfolio delinquency management per established opertating guidelines 

Maintains existing deposit and investment accounts:

• Interviews customers when closing accounts in an effort to retain/transfer business or to determine reasons for closure and the place of relocation, following  up on service issues.
• Contacts customers prior to maturity of investment instruments such as term depositsetc., to actively solicit increased business and reinvest based on customers current needs.
• Monitors the status of customer accounts to identify sales opportunities.

Maintains ongoing customer relationships and participate in corporate marketing efforts.

• Manages assigned accounts/portfolios.
• Responds to customers’ questions and enquiries; recognizing opportunities to cross-sell and up-sell.  Provides information and assistance as necessary to achieve ultimate customer satisfaction.  Refer where necessary obtaining required expertise.
• Receives and handles customers’ complaints; attempts to achieve a solution which is mutually satisfactory to the customer and the bank; determines when situations necessitate referral to other staff which will result in solidified relationships.
• Initiates changes to the customer information file based on the request of the customer.
• Keeps up to date on competitor products, service levels, rates, etc.
• Attends trade shows and other marketing initiatives arranged by the marketing department or branch.
• Develops relationships with professionals and other business associates to gain their referral business.
• Keeps abreast of developments in the financial market to actively participate in the strategy building process for the effective matching of assets with customer funding needs.
• Actively participates in the delivery of superior customer service on a consistent basis
• Represents brand JMMB at presentations or in discussion forums as an SME, as applicable

Performs administrative functions in support of customers personal banking:

• Uses existing CRM database of the JMMB Group to record prospects, sales, meetings, events, closed accounts etc.
• Prepares and dispatches “Welcome Letter” on new accounts.
• Prepares the required loan documents for customers to sign upon receiving written approval of the credit facility.
• Carries out any required data searchs, verifies customer signature and check the accuracy and completeness of forms before inputting and committing data on new prospects in T24 or other required systems per operating guidelines. 
• Ensures proper disclosure to customers/potential customers of the terms and conditions related to all transactions and the relevant fees, and where applicable, collect and book appropriate charges (e.g. charges incurred re Embassy Letters, loans etc).
• Receive, Input, commit and generate relevant data/documents (e.g. Withdrawal Requests; Loans, Deposits, Funds Transfer, F/X, loan Payments, Interest Payment, Change Requests, etc.) ensuring accuracy of data, receipt of appropriate documentation and signature verification before seeking authorization
• Review written wire transfer instructions and ascertain method of payment ensuring that stipulated guidelines are followed prior to the authorization and inputting of details in the T24 system.
• Create past due record if customer does not have adequate funds in account to cover charges related to returned items.
• Liaise with other Credit Administration regarding the preparation of the Security Documentation for loans.
• Issues Debit Cards to clients upon request
• Any other duties assigned from time to time

EDUCATION, TRAINING & WORK EXPERIENCE REQUIRED:

• First Degree in Banking/Finance/Accounting/Business or management
• Minimum three (3) years related experience in Retail Banking with emphasis in selling credit and deposit products.
• Excellent skills in financial analysis and credit appraisal
• Well-developed negotiation and selling skills.
• Excellent analytical skills.
• Excellent human relations skills.
• Ability to communicate effectively both orally and in written format.
• Sound  judgement decision and problem-solving skills

 The successful candidates should live in or around Kingston and St. Andrew, Portmore, Ocho Rios or Montego Bay.