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Restaurants Manager/Maitre D'
Grand Palladium Resorts
- Hanover / St. James / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 26/09/2024
- HR
The primary goal of the Restaurants Manager/Maitre D is to be responsible for the overall atmosphere of all the restaurants; supervising and ensuring smooth running of the restaurants ensuring that excellent service quality is delivered and complete adherence to the hotel policy and standards.
The primary goal of the Restaurants Manager/Maitre D is to be responsible for the overall atmosphere of all the restaurant outlets (14); supervising and ensuring smooth running of the restaurants ensuring that excellent service quality is delivered and complete adherence to the hotel policy and standards.
Summary of Duties & Responsibilities:
- Direct and delegate tasks to team members in order to ensure guests have a high quality dining experience
- Responsible for the appearance, service standards and on the job day-to-day training of positions such as waiter, hostess and waitresses.
- Oversees and proactively addresses guest queries and complaints and providing the Directors with updates
- Recruits, trains, schedules and supervise restaurant staff
- Maintains stock levels and order supply accordingly
- Proactively strategize with management to ensure maximum seating, staffing needs for the restaurant
- Conduct briefings, evaluations and motivational talks with supervisors and line staff as necessary
- Routinely support other areas of the restaurant when needed, including hosts and waiters
- Maintain cost control procedures
- Conduct inventories as per schedule
- Assist in restaurant opening when necessary
- Liaise between kitchen and restaurant staff
- Communicate with all appropriate departments to ensure proper and accurate service
- Ensure the successful arrangement and execution of special functions or arrangements
- Ensures that all times, all team members are appropriately attired in uniform, name tag and maintain good personal hygiene
- Ensures interactions with guests are courteous, demonstrating excellent customer service the palladium smile, consistently turning guests into fans
- Be fully aware of environmental program and maintain standards accordingly
- Ensures that established sanitation and HACCP procedures are followed
- Be knowledgeable of the company’s fire, hurricane and safety procedures
- Timely prepare relevant reports as per request
- Participates in mandatory training and other departmental and hotel meetings
- Performs any other duties assigned from time to time
COMPETENCIES
- Good management skills
- Excellent interpersonal skills
- Excellent communication skills both verbally and in writing
- Ability to work in a fast- pace, high energy and demanding work environment
- Ability to work under pressure
- Good knowledge of the hotel operations or ability to learn quickly
- Team player with an ability to motivate team members
- Dedicated, hard-working, self – motivated and solution oriented
- Excellent time management skills; ability to prioritize and coordinate details; ability to multi-task and use initiative.
- Ability to work flexible hours and multitask
- Practice safety standards at all times
QUALIFICATIONS & EXPERIENCE
- Bachelor’s Degree in Food Service/ Hospitality Management
- 3-4 years experience in related field (Food & Beverage/Restaurant Management)
- Operational experience in a luxury resort
- Supervisory training
- Valid Food Handlers permit
BENEFITS
- Competitive Compensation Package
- Health & Life Insurance
- Pension Plan
- Uniform & Meals
- Staff Transportation
- Accommodation (Conditions Apply)
- Training and Development
- Numerous growth and promotion opportunities
Persons are encouraged to submit their applications by Friday October 11, 2024. We thank all applicants for their interest but only shortlisted candidates who meet the requirements will be contacted.
Ref: Restaurants Manager/Maitre D'
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