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Restaurant Supervisors Needed
Grand Palladium Resorts
- Hanover / St. James / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 11/02/2025
- HR
The Restaurant Supervisor assists the Restaurant Manager in directing and organizing the staff to ensure first class service, food & beverage offerings and up selling to maximize profits and guest satisfaction.
About Us
One of Jamaica's largest 5-star hotel located in Lucea, Jamaica, with other resorts in Mexico, Dominican Republic, Brazil, Spain and Italy. We were named as the Top Employer in Latin America & Jamaica for three consecutive years; 2021, 2022 & 2023.
The Restaurant Supervisor assists the Restaurant Manager in directing and organizing the staff to ensure first class service, food & beverage offerings and up-selling to maximize profits and guest satisfaction.
Summary of Duties & Responsibilities:
- Assist the Restaurant Manager in training, supervising, counseling and disciplining staff
- Supervise the floor during meal periods to ensure that all Grand Palladium Resort standards and steps of service are met through all guests’ interactions.
- Ensure that checklists, requisitions and proper opening and closing functions are being completed at each shift.
- Ensure restaurant and bar opens on time
- Ensure staffing levels for the buffets or restaurant are accurate based on occupancy levels.
- Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
- Record all occurrences for a shift in log book
- Observe performance and encourage improvement where necessary.
- Follow through for special functions
- Record temperature on temperature checklist for each dish both hot and cold.
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Ensuring that all steps of services as outlines in procedures are being followed daily.
- Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
- Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice.
- Maintain rapport with all departments.
- Maintain cleanliness of restaurants daily.
- Solicit feedback from guests concerning the service and food & beverage offerings in the restaurant
- Work closely with the Restaurant Manager in monitoring monthly inventory and quarterly china/glass/silver/linen inventory.
- Any other duties assigned from time to time.
COMPETENCIES
- Good supervisory skills
- Excellent interpersonal skills
- Excellent communication skills both verbally and in writing
- Ability to work in a fast- pace, high energy and demanding work environment
- Ability to work under pressure
- Good knowledge of the hotel operations or ability to learn quickly
- Team player with an ability to motivate team members
- Dedicated, hard-working, self – motivated and solution oriented
- Excellent time management skills; ability to prioritize and coordinate details; ability to multi-task and use initiative.
- Ability to work flexible hours and multitask
- Practice safety standards at all times
QUALIFICATIONS & EXPERIENCE
- Diploma in Hospitality & Tourism Management or related discipline
At least 2 years’ experience as a Restaurant Supervisor
BENEFITS
- Competitive Compensation Package
- Health & Life Insurance
- Pension Plan
- Uniform & Meals
Persons are encouraged to submit their applications by Friday, February 14, 2025. We thank all applicants for their interest but only shortlisted candidates will be contacted.
Ref: Restaurant SupervisorCC
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