Restaurant Manager - Turks and Caicos Islands

As a Restaurant Manager, you are responsible for managing all restaurant operations within Food and Beverage in efforts to deliver an excellent Guest and Member experience. You will also be required to manage, train, and develop employees and work within all budgeted guidelines.

RESTAURANT MANAGER - The Shore Club Turks and Caicos

Department	Food and Beverage

Reporting 	Reports to Food and Beverage Manager and Director

Direct reports	Restaurant Front Line Staff and Supervisors
Rotation 	Between The Palms Group Restaurants 

Key Performance Indicators: 	
	Adherence to Budget
	Guest Satisfaction and Loyalty
	Employee engagement and ensure retention goals for department
	Efficiency in Service
	Reliability (Attendance & Timelines)

Role Responsibilities 
	Manage operations within all Food and Beverage Restaurants.
	Develop and implement strategies to achieve revenue and profit goal.
	Manage and ensure exceptional levels of customer service is provided and maintained.
	Recruit, manage, train and develop the Restaurant employees.
	Manage guest queries in a timely and efficient manner.
	Work within budgeted guidelines in relation to Food, Beverage and Payroll.
	Inspect restaurant and bar daily and ensure the appropriate steps are taken to meet The Palms Turks and Caicos standards at all times.
	Drive sales to maximize budgeted revenue.
	Develop menus with chef and other employees of Food and Beverage team.
	Assist with developing and implementing special promotions and employee incentives.
	Accountable for monthly stock takes and inventory. 
	Incentivise team members to maximize sales and revenue.
	Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
	Maximised productivity by using forecasting techniques to adjust scheduling. 
	Evaluate guest satisfaction levels with a focus on continuous improvement.
	Ensure communication meetings are conducted and post-meeting minutes generated and sent to HR.
	Implement and maintain the style of service in all Food and Beverage outlets, ensuring all restaurants and bars consistently provides a luxurious, high end experience.
	Conduct daily pre-shift meetings to discuss specials, house count, reservations, new menu items and to continuously reinforce The Palms Turks and Caicos standards.
	Be environmentally aware.
	Provide employees with coaching and counselling as needed to achieve performance objectives in efforts to ensure staff performs to meet company standards, whilst achieving their goals. 
	Assist other departments wherever necessary and maintain good working relationships.
	Comply with hotel security, fire regulations and all health and safety legislation.
	Any other ad hoc duties or tasks as assigned or directed by management.
Candidate Profile

Key Skills and Requirements 

	Degree level and/or relevant professional qualification and/or relevant proven experience.
	Ability to multitask and work under pressure to meet tight deadlines.
	Must be able to exhibit confidence in producing efficient work. 
	Proficient in using Microsoft Office, Excel knowledge is essential.
	Demonstrable communication skills both verbally and written.
	Excellent numerical skills. 
	Good technical skills and experience using systems.
	Thinks ahead and anticipates future challenges to ensure the organisation's requirements are met. 
	Demonstrable evidence of leading innovation, change and continuous improvement. 
	Team player who can also work on own initiative.
	Excessive Standing, walking and lifting may be required during shift.
	Balancing, stooping kneeling, crouching, crawling, reaching and handling may  be required during shift. 
	Full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
	
Our Hartling Core Values for Success include but are not limited to:

Accountability: Being responsible for every action by acknowledging and understanding expectations.

Leadership: Showing initiative and being empowered to motivate, guide and develop others by using expertise to execute actions while fostering mutual trust and a positive work life balance.

Integrity: Being honest, dependable, doing what is right even when no one is watching.

Safety: Maintaining an environment where risks to health and safety are minimized for employees and guests.

Team: Valuing all team members by helping selflessly towards achieving ultimate efficiency and guest satisfaction.

Efficiency: Accomplishing a task competently with a minimum expenditure of time effort and resources.

Respect: Showing consideration for self, guest and each other while embracing diverse cultures, communities and points of view. 

Our Key Heart Beat Principles include but are not limited to:

Warm Interactions
We provide Warm Interactions through Acknowledgement, Courteous Engagement and by our standards of Personal Appearances.

Magical Moments
We create Magical Moments by Creating the Wow, Building Connections and through our Service Recovery.

Seamless Processes
We ensure Seamless processes are created by managing Sense of Urgency, providing Accurate Information and superb Telephone Etiquette.

Impeccable Facilities
We ensure our Facilities are Impeccable by Cleaning as We Go, Reporting of Deficiencies and adhering to the Mona Lisa Rule, which ensures everything is as it should be.