Restaurant General Manager

Our client, the owner of a newly opened restaurant is seeking to fill the position of Restaurant General Manager.

Job Summary:

The Restaurant General Manager plays a pivotal role in ensuring the overall success of the restaurant by managing staff, operations, finances, and customer relations while fulfilling reporting requirements to shareholders. Strong leadership, effective communication, financial acumen, and operational expertise are essential skills for success in this role.

Key Responsibilities:

• Leadership and Staff Management:
• Recruit, train, and supervise a team of dedicated staff members.
• Foster a positive and motivating work environment.
• Conduct regular performance evaluations and provide constructive feedback.
• Address and resolve staff issues and conflicts professionally.
• Operations Management:
• Ensure the restaurant operates smoothly and efficiently on a daily basis.
• Maintain high standards of food quality, presentation, and service.
• Oversee inventory management, including ordering and stocking supplies.
• Implement and enforce health and safety regulations.
• Financial Management:
• Monitor and manage the restaurant’s budget and financial performance.
• Analyse financial reports and identify areas for cost control and revenue enhancement.
• Ensure accurate and timely payroll processing.
• Handle cash management and banking procedures.
• Customer Service:
• Ensure a consistently excellent dining experience for all guests.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Implement strategies to enhance customer satisfaction and loyalty.
• Marketing and Promotion:
• Collaborate with the marketing team to develop and execute promotional activities.
• Engage with customers and the local community to build a positive reputation.
• Utilize social media and other channels to promote the restaurant.

Qualifications:

• Proven experience as a Restaurant Manager or in a similar restaurant operations role.
• Strong leadership and team management skills.
• Exceptional interpersonal abilities.
• Financial literacy with the ability to analyse and manage budgets.
• Excellent problem-solving and decision-making capabilities.
• Outstanding communication and customer service skills.
• Ability to thrive in a fast-paced and dynamic environment.

We wish to thank all applicants for their interest, however, only those favourably considered will be contacted.