Response Technician

The Response Technician will be responsible for responding to vehicle breakdowns, securing members' vehicles and ensuring that our members' safety is priority.

JOB AIM

• Respond to roadside assistance calls
  
• Secure the member’s vehicle
  
• Submit request to dispatch unit for a wrecker (at member’s request)
  
• Utilize the most reliable equipment for breakdown
  
• Be equipped with the appropriate safety gear and equipment
  
• Request transportation to the nearest medical facility (at member’s request)
  
• Secure all valuables found in the member’s vehicle
  
• Photograph the scene and the damaged areas of the vehicle(s)
  
• Take photographs of the Motor Vehicle Certificates of Fitness and Registration
  
• Take photographs of the Driver’s Licences of all driver’s involved
  
• Take photographs of Insurance Cover Notes /Certificates for all vehicles involved
  
  

• At least six (6) CSEC subject including math and english
• At least one (1) year of roadside assistance or automotive experience
  
• Valid Driver’s License
  
• First Aid and CPR Certification would be a plus
  
• Basic automotive technical knowledge or certification in vehicle maintenance is an advantage
  

• Required to work on weekends
  
• Required to rotate and work night shift
  

• Ability to carefully document the scene and verify important documents (e.g., driver's licenses, insurance certificates).
  
• Excellent verbal communication for coordinating with dispatch units, members, and external services like medical transportation.
  
• Ability to assess the breakdown situation quickly and provide the appropriate assistance in a calm, efficient manner.
  
• Familiarity with vehicle mechanics and breakdown equipment to provide basic assistance at the scene.
  
• A strong sense of empathy and professionalism in dealing with members during stressful breakdown situations.
  
• Effectively manage time to ensure prompt and reliable assistance to members.