Resident Manager

Manages and control the operations of the Rooms Division Area, ensuring adherence to guidelines, procedures, and policies established by the company, in order to guarantee quality and service standards aimed at properly serving our Guests.

Description of Responsibilities: 

• Defines, analyze, and evaluate the planning of the operations of the room’s division area, considering levels of occupancy and projections, and evaluating the necessary resources for the operations.
• Coordinate, control, and evaluate service and quality levels of the Rooms Division operations as an area, by means of internal and external surveys (social media), generating preventive and/or corrective actions in the operation, aiming at guaranteeing the achievement of Guest service standards defined by the Corporate Office.
• Coordinates communications between the various areas, in order to guarantee the achievement of Guest service standards defined by the Corporate Office.
• Supervises that the revenue derived from Room Upselling satisfies the goals established in the monthly budget.
• Supervise that the revenue derived from the sale of Incidentals, such as: Cabanas, Romantic Dinners, and Packages, as the area in charge of making those sales.
• Represents the General Manager, in his/her absence.
• Participates in the elaboration of the annual budget of the hotel, ensuring the fulfillment of the objectives of the Rooms Division area.
• Participate in the preparation of the CAPEX Investment budget, ensuring its implementation in the terms defined in said budget.
• Ensure that the goals established in the Quality system for the various departments of the Rooms Division are reached and accomplished.
• Serves Guests when special and important situations arise during their stay at the hotel.
• Support the General Director of the hotel in directing and controlling the operation of the hotel, acting as a link between the hotel direction and the various operating departments.
• Ensures the emergencies protocol´s implementation for Risks and Hurricanes in order to comply with the established legal guidelines.
• Check that accidents resulting from the Hotel´s operation are properly addressed to the corresponding insurance agent.
• Keeps daily communication with marketing managers and Travel Smart Member Service and ensure that they meet the stablished company guidelines.
• Follow up the social networks comments that correspond the Hotel´s Operation.
• Perform executive watch guards to verify the Hotel´s operation.

Experience
 Required: