Reservation Chat Agent

The Reservation Chat Representative is responsible for providing exceptional service to every customer they will interact with via live chat and other communication media and respond to customer inquiries in an efficient, professional, and friendly manner.

Join the Contax360 Team: Now Hiring a Reservation Chat Agent in Montego Bay, Jamaica!

Contax360 BPO Solutions, a leading provider of global contact center solutions, is expanding and looking for highly motivated, professional individuals to join our dynamic team. We offer a fast-paced, innovative work environment that values flexibility, teamwork, and growth.

Position: Reservation Chat Agent
Location: Montego Bay, Jamaica

Why Contax360?
At Contax360, we're not just a company — we’re a community of passionate professionals committed to delivering exceptional service. Join us and be part of a forward-thinking organization that’s on the rise.

Job Summary:
As a Reservation Chat Agent, you'll be the front line of customer service, assisting customers with their inquiries and resolving issues through live chat and other communication channels. If you thrive in a fast-paced environment and are dedicated to delivering top-notch customer experiences, this role is for you!

Key Responsibilities:

• Customer Engagement: Handle a high volume of inbound customer inquiries and concerns through live chat and other communication platforms.
• Issue Resolution: Address customer concerns efficiently, ensuring satisfaction while maintaining adherence to company policies and quality standards.
• Order Management: Place, track, and close orders through our internal system, ensuring accuracy and timeliness.
• Customer Education: Provide clear, concise, and helpful information to customers about our products and services.
• Follow-up: Track and follow up on customer inquiries and orders, including reviewing customer-submitted photos and personalized order details.
• Quality Assurance: Adhere to department performance metrics in areas such as customer satisfaction, quality, and contact efficiency.

What We’re Looking For:

• Strong Tech Skills: Proficiency in navigating web browsers, Microsoft Word, Excel, and Outlook.
• Communication Excellence: Outstanding written and verbal communication skills in English with a keen eye for grammar and clarity.
• Problem-Solving Ability: Demonstrated skill in managing customer issues effectively and with empathy.
• Customer-Centric: A genuine passion for providing exceptional service and creating positive experiences.
• Attention to Detail: Strong organizational skills and a commitment to accuracy.
• Adaptability: Flexibility to work 5 days out of 7 in a fast-paced environment.

Preferred Qualifications:

• Experience in reservations, chat support, or the airline industry is a plus.

Why You’ll Love Working with Us:

• Competitive Salary
• Career Growth Opportunities
• Supportive and Inclusive Team Environment
• Work-Life Balance

If you’re ready to bring your skills to an innovative company that values your contributions, we want to hear from you!

Apply Now to become part of the Contax360 family!

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check prior to starting.

NB: Please ensure that your resume has been updated.

Only short-listed applicants will be contacted.