Relief Sales Representative & Marketing Representative

Bryden pi Limited is seeking to recruit a suitable candidate for the following position in the Pharmaceutical Division:

To interact and support customers in response to inquiries/requests about products and services and to handle and resolve complaints when providing relief to the CSR’s, Sales Representatives, Depot and Promoter to ensure the effective accomplishment of the department’s objectives.

Some Main Responsibilities include: 

• Develop and maintain a thorough understanding of all the products supplied by Bryden pi Ltd. and provide information on the full range of products to customers.
• Confer with customers by telephone to provide information about products or services, take or enter orders or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by taking the relevant action.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for items purchased and arrange billing documents.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Ensure that all customers on his/her route are serviced weekly/biweekly with Bryden pi’s products.
• Ensure that all products that are sold are merchandised properly and rotated weekly (FIFO basis) to maintain freshness at all times.
• Ensure that all “damages” are returned to the Company and customers compensated for these damage in accordance with the ‘Returns Policy’
• Ensure that all outstanding credits are collected on time and paid to the Company’s cashier on a weekly basis.
• Ensure that all cash collected from his/her daily sales is deposited with the Company’s cashier upon return to the office each day. He/She will be held accountable for any cash shortages/overages.
• Ensure all charges bills are signed by the customer. The customer must also receive a Company receipt signed by him/her when he/she receives money for credit given.
• Collect feedback/information from new and existing customers/consumers on the performance of the Company’s products and populate Competitor Report as required
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Answer customers' questions about products, prices, availability, or credit terms.
• Quote prices, credit terms, or other bid specifications.
• Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
• Verify accuracy of billing data and revise any errors.
• Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
• Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
• Keep records of invoices and support documents.
• Resolve discrepancies in accounting records.
• Balance all cash received with the Cashiers at the end of the day.
• Conduct ongoing promotions/sampling and all that is required in the execution of same
• Assist in quarterly retail pricing surveys
• Seek additional shelf space for BPI products at the accounts
• Perform other duties that may be required to enhance the operations of the Company.

Qualification, Experience and Requirement:

• A minimum of 5 CXC passes which must include Mathematics and English
• A minimum of three (3) years sales experience combined with experience in customer relationship management
• Or relevant combination of training and experience
• A valid Police Certificate of Good Character
• Must have a vehicle in good working condition

Key Competencies:

• Good interpersonal and communication skills
• Customer obsessed and results oriented
• Must be flexible, honest and reliable
• Excellent sales skills 

Our offer: 

• A flexible working environment that allows you to be innovative
• A team that values people.

If this sound like the place for you and you believe you have what it takes to excel, please send your resume
 
Kindly note that only suitable candidates will be contacted