Regional Retail Manager

To lead multiple retail branches as our Regional Retail Manager! Drive sales, ensure compliance, develop teams, and shape regional strategy. If you’re a results-driven leader with strong retail operations experience, we want you on our team.

CORE FUNCTION

The Regional Retail Manager will oversee and coordinate all retail activities in an assigned region.

REPORTING AND ORGANIZATIONAL RELATIONSHIPS

Reports to: Retail Operations Manager.
Direct supervision given to: Branch Personnel.
Liaise with: Other Branches, Head Office Departments, Customers, Suppliers.

KEY RESPONSIBILITIES

• Provide leadership to the assigned region, overseeing retail activities and stores.
• Ensure products and services comply with company policies, food safety regulations, and local health standards across all restaurants.
• Review and analyse regional sales, operational records, and reports, using data to project sales and determine profitability.
• Collaborate with store managers to develop sales goals for each location, monitor progress, and develop strategies to attract and retain customers.
• Work with the Retail Operations Manager to identify local trends and develop marketing programs and promotions to increase sales.
• Collaborate with the marketing team to implement region-specific strategies that attract new customers and drive sales.
• Solicit and implement methods to reduce waste, decrease costs, and improve profits, ensuring agreed strategies are implemented efficiently and timely.
• Schedule and chair regular meetings to share information, set/revise goals, and increase morale.
• Collaborate with Retail Operations Managers to identify and target new markets.
• Provide ongoing coaching and development to branch managers to improve leadership skills and overall performance.
• Immediately address any lapses in compliance with corporate policies or local/national laws.
• Ensure appropriate levels of human resources are maintained in the branches to meet objectives.
• Prepare and implement budgets with the Retail Operations Manager and monitor regional expenses.
• Maintain up-to-date knowledge of the market, competition, and trends in operations, sales techniques, and strategies.
• Conduct consistent and meaningful performance appraisals in accordance with company standards.
• Identify and recommend appropriate training for employee development.
• Ensure pest control activities are executed in accordance with prescribed standards.
• Assist in developing and executing a business continuity recovery plan for emergencies.
• Foster a harmonious working environment free from discrimination and harassment.
• Ensure turnaround time for customer service is maintained at a maximum of 180 seconds.
• Ensure all frontline staff use the company's standard welcome lines.
• Perform any other related duties that may be assigned.

• A minimum of a BSc in Business Administration or equivalent.
• At least two (2) years of experience at the managerial level or three (3) years at the supervisory level.
• A current Food Handler’s Permit.

REQUIRED SKILLS / PHYSICAL REQUIREMENTS

• Excellent interpersonal and customer service skills.
• Strong motivational and mentoring abilities.
• Effective oral and written communication skills.
• Knowledge of company guidelines and operational procedures.
• Good decision-making, planning, and problem-solving skills.
• Initiative and the ability to work independently.
• Ability to drive for extensive hours.