Receptionist (SR)

The Receptionist professionally and courteously attends to customers and any related inquiries both via phone and in person.

JOB RESPONSIBILITIES:  

• Connects switchboard by the specified time daily.
• Answers all incoming telephone calls promptly and courteously, and screens calls as required and/or as requested by any Senior Managers.
• Transfers caller to the correct individual in a timely manner and takes complete and accurate messages when extension called is unavailable, distributing said messages in a timely manner.
• Places calls or pages for employees as required in a timely manner.
• Maintains log for all overseas calls placed to ensure accuracy of monthly billings.
• Greets visitors in a professional manner; determines their needs and directs them appropriately.
• Assumes responsibility for the receipt and dispatching of mail and packages. This includes but is not limited to:
  • receiving and sorting incoming express mail and courier deliveries;
  • maintaining logs for all incoming and outgoing courier deliveries;
  • dispatching courier packages where applicable;
  • distributing delivery express envelopes and courier deliveries to intended recipients on a timely basis.
• Maintains orderly appearance of reception area.
• Ensures that the PBX system is placed on “night service” mode at the stipulated time unless otherwise stipulated by Management.
• Ensures a replacement is in place if required to leave the Reception area for any period of time.
• Performs routine clerical functions as requested.
• Undertakes other duties which may arise or may be delegated to ensure success of job function and/or the objectives of the organisation.

ACADEMIC REQUIREMENTS:

• A minimum of five (5) GCE/CXC O’Levels passes, two (2) of which must include English and Mathematics.

EXPERIENCE

At least one (1) year experience in a related position.

KNOWLEDGE/SKILLS/ABILITIES:

• Excellent interpersonal skills.
• Excellent communication skills (both written and oral).
• Must possess good customer service skills.
• Familiar with Microsoft Office Suite.
• Maintains professional appearance and conduct at all times.