Receptionist

The Receptionist is responsible for performing clerical tasks and exceptional customer service within an office setting to support daily operations. Their duties include answering phone calls and booking patients, recall patients, greeting visitors when they arrive for their appointments.

Primary Responsibilities:

• Answer calls and book patients
• Rebook patients and do patient recalls
• Organize files for patients and refile them after use
• Direct patients to correct operatory
• Respond to patients inquiries in a polite and timely manner
• Effectively answer and direct phone calls to the correct department
• Welcome and greet patients in a warm and friendly manner and answer any question patients may have
• Maintain and stock the reception area and all common areas in a clean and tidy manner at all times.
• Operate standard office equipment on a regular basis, including copy machine and computers
• Keep details and accurate records of patient requests and of calls received
• Receive deliveries; sort and distribute incoming mail
• Take inventory of supplies and restock as needed
• Maintain the general office filing system
• Perform other administrative duties as required to support the mission and function of the company
• Provide additional support to office and dental nurses as needed

Qualifications / Experience:

• This position requires a person who must be able to work under stress and deal with the public effectively in a professional manner
• A minimum of a Diploma or equivalent would be an asset
• 5-7 years of relevant experience in an office environment
• Proficient technology usage skills
• Ability to pay close attention to detail and be flexible in a fast paced and growing organization
• Result driven, persistent – able to self-direct and work independently showing initiative, while seeking guidance when appropriate
• Ability to work with a team
• Comfortable multitasking and prioritizing tasks without guidance
• Time management expertise to ensure tasks are completed in a timely manner throughout the day
• Organizational skills to keep an accurate record of documentation
• Honest and ethical team player
• Sense of urgency with the ability to multitask under pressure
• Excellent communication skills, both written and verbal
• Computer knowledge such as PowerPoint, database and spreadsheet is required
• Strong attendance history of punctuality
• Strong conflict de-escalation skills in order to deal with upset patients
• Interpersonal skills to create a pleasant experience for all patients, such as being personable and attentive.