Ramp Operations Manager

The Ramp Manager is responsible for all ramp operations and must be able to manage a large multicultural group of employees, ensuring all airlines are handled in a safe, reliable environment.

Overview

• The handling of each aircraft must be done efficiently, reliably for a perfect on-time performance record.
• The Ramp Manager’s leadership skills play a critical safety role in accidents/incidents avoidance on the ramp by the level of professionalism displayed in performing the task.

Key Attributes Needed

• Must maintain safety as the number one priority in all aviation related decisions on the operation.
• Provide clear direction and support to the team.
• Must be able to change plans mid-shift in a dynamic changing environment to meet the airline changes and schedules.
• Must be flexible with work hours.

Job Responsibilities

• Manage, lead, and supervise a team of ramp agents who are culturally diverse.
• Assign and prioritize ramp operational tasks based on arrival and departure times.
• Provide guidance, training, and support to the ramp team to ensure the highest level of safety and compliance with operational standards.
•  Conduct evaluations annually based on performance attendance and skills and provide  critical feed back to inspire growth. 
• Ensure full training schedule and compliance..
• Co-ordinate and manage corrective action plans for employee development.
• Work closely with the ground support equipment mechanics to repair and  suggest maintenance schedules in response to changing flight activity needs.
• Co-ordinate weekly supplies /orders with the purchasing team for adequate servicing of all aircraft.
• Prepare regular reports on ground support equipment condition

Compliance and Safety Standards

• Enforce safety policies and procedures and ensure that all ramp activities comply with airport and airline policies and procedures.
• Conduct safety meetings monthly for leadership personnel and ensure that all safety protocols are followed during all airport activities.
• Investigate and report any accidents and provide a corrective action plan, including root cause analysis using company software (Safety culture).
•  Must be able to maintain safety management system contributions and compliance.

Key Financial Targets

•  Manage overtime and employee productivity per flight activity.
• Manage employee utilization shifts based on flight activity
• Meet financial targets on spending.
•  Identify opportunities to reduce costs without compromising safety and security.

Coaching and Counseling

• Meet with employees to assist their growth and development through a coaching and counseling process.

Qualifications and Experience Required

• Bachelor’s degree or Associate degree in Management or other related field of study from an accredited institution is preferred.
• 2 to 5 years of Aviation experience, or related field, with at least 3 years in a supervisory role.
• Strong leadership and supervisory skills, with the ability to manage and motivate a team.
• Excellent problem-solving skills and the ability to make decisions under pressure.
• Must have strong interpersonal skills, with the ability to work effectively with all teams across the group of companies.
• Valid driver’s license and the ability to operate ground equipment as required.
• Must be proficient in MS Office.
• Must have a valid passport.
• Must have a clean police record and be willing to relocate to the Turks and Caicos Islands.
• Must be able to work outside on the ramp.
• Remuneration will be commensurate with experience.