Quality Assurance Officer - Internal Audits

Quality Assurance Officer - Internal Audits

November/2024

JOB POSTING

QUALITY ASSURANCE OFFICER, INTERNAL AUDITS

The Caribbean Maritime University (CMU), the only specialized maritime university in the English-speaking Caribbean is inviting applications for the post of QUALITY ASSURANCE OFFICER, INTERNAL AUDITS (level 6).

Job Purpose:

The Quality Assurance Officer, Internal Audits, ensures the robust performance, integrity and security of the University’s Quality Management Systems (ISO and University-wide). The Officer will liaise with the Technology and Innovation Department to enable user access, and will be integral in the planning, troubleshooting and resolution of any issues on behalf of all end-user. 

 Key Responsibility Areas:

• Collects and compiles statistical quality data;
• Analyses quality data to identify areas of improvement in the quality systems;
• Develops and manages a flexible annual audit plan and scope of activities;
• Provides assistance to the Senior Quality Assurance Officer, Compliance to follow upon the implementation of internal audit recommendations and the closing out of non-conformances;
• Oversees follow-up audits to monitor Process Owners’ interventions;
• Ensures that storage and archiving procedures are functioning correctly;
• Evaluates adequacy of quality assurance standards;
• Documents internal audits and other quality assurance activities;
• Investigates customer complaints and non-conformance issues;
• Develops, recommends and monitors corrective and preventive actions;
• Prepares reports to communicate outcomes of quality activities;
• Assures ongoing compliance with quality and industry regulatory requirements;

• Adhered to the highest professional and ethical standards consistent with higher education quality assurance system;
• Demonstrate the ability to work independently;
• Demonstrate excellent oral and written communication skills;
• Demonstrate computer and technological proficiency;
• Demonstrate initiative, creativity and a flexible attitude to change;
• Provide good interpersonal and communication skills;
• Demonstrate comprehensive quantitative and analytical skills;
• Demonstrate ability to multitask with excellent organizational skills.

 Required Competencies

• Ability to collect and compile statistical quality data;
• Analyze quality data to identify areas for improvement in the quality systems;
• Knowledge in quantitative and analytical skills;
• Knowledge of auditing standards and procedures;
• Excellent documentation, communication and IT skills

Minimum Required Qualification and Experience.

• Bachelor’s Degree in Business Administration, Education Administration Computer Science or related discipline
• Training in areas related to quality assurance
• At least (2) years’ experience in related area
• Proficiency in Microsoft Suite, including but limited to Microsoft Office, Excel, Power Point, Publisher.

Director/Deputy Registrar, Human Resources and Administration

Caribbean Maritime University

Norman Manley Highway, Palisadoes Park,

PO Box 8081, C.S.O

Kingston, Jamaica