Public Area Team Lead

The AC Hotel is looking for an individual who will be responsible for the Hotel's public areas, including the hotel's exteriors. He or she will ensure that all procedures are completed as per the hotel's operating standards.

Public Area Team Lead

Core Responsibilities:

• Supervise the day to day cleaning of hotel public areas.
• Perform routine inspections of all public areas, service areas, and storerooms.
• Schedule and supervise deep cleaning and any other projects.
• Supervise and coordinate pest control, flowers, plants and periodical deep cleaning operations on all areas of responsibility.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and according to time of day.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Assign duties and coordinate breaks for assigned staff.
• Ensure that assigned staff have reported to work, and also document any late or absent employees.
• Prepare and distribute assignment work sheets to assigned staff and review priorities.
• Assist where necessary to ensure optimum service to guests.
• Clean public areas in emergency situations.
• Efficiently manage stock control and the maintenance of all equipment.
• Issue supplies/goods to staff at beginning of shift in order to control inventory.
• Report all maintenance defects and follow up with Engineering.
• Report all lost and found articles immediately.
• Responsible to Check staff grooming and hygiene.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and hand over any follow-up action with on-coming team.
• Informs Management about any damage, theft or loss to hotel property.
• Answer inquires to maintain controls and ensure guest satisfaction.
• Train Public Area Attendants and other team members to ensure their performance meets the standards required.
• Provide feedback on staff performance and Report disciplinary problems to Public Area Supervisor.

Qualifications & Experience:

• Minimum 3 to 4 years work experience as a Public Area Attendant or Asst. Supervisor within the hotel industry.
• a diploma or vocational training in hospitality industry.
• Computer literacy.

 Job Requirements:

• Thorough Knowledge of the Hospitality sector, products and services.
• Ability to communicate effectively both orally and in writing.
• Excellent time and stress management skills.
• Analytical and strong problem solving skills.
• Excellent customer relations and organizing skills.
• Ability to multi-task and work under pressure.
• Excellent interpersonal skills and ability to foster harmonious relations.
• Self-motivated and result-oriented approach to work.