Public Area Supervisor

The Public Area Supervisor is someone who has experience leading a team of public area attendants/housekeepers. He/She is resourceful, detail oriented, has a passion for public space cleanliness and embraces challenges.

RESPONSIBILITIES:

• Supervise the day to day cleaning of VIP Attraction public spaces.
• Provide coaching and training to public area attendants to encourage continuous development of work teams and the transfer and adaptation of best practices.
• Coordinate deep cleaning and other relevant projects for assigned areas.
• Manage stock control and equipment use
• Ensure all areas are checked daily for maintenance defects, report findings and follow up on repairs/replacements etc.
• Implement appropriate procedures to ensure that company property is protected from abuse by customers or employees.
• Ensure all areas of the Departure/ Arrivals lounge are closed off and reset for the next day’s operation.
• Monitor and ensure compliance of all relevant regulations to include; health and Safety, Fire to name a few.
• Conduct random audits to ensure Public Spaces adhere to cleaning procedures and proper chemical usage.
• Review procedures and operational problems and propose ways to improve service, performance, and safety.
• Assist in performance review process with Managers.
• Ensure all HR related documents are completed and submitted to the HR department in a timely manner

 EDUCATION/SPECIALIZED TECHNIQUES

• Tertiary level certification in Hospitality & Tourism Management or related field.
• Certified in Chemical Handling and usage.
• A minimum of 3 years’ experience in housekeeping leadership level.
• Exposure to food & beverage and front desk operations would be an asset.
• TPDCO certified.
• Valid food handlers permit.

• Training and certification in Customer Service.