Projects Coordinator

This is a dynamic business-to-business (B2B) role requiring strong administrative skills, a working knowledge of tendering processes, and a willingness to operate in both office and field environments. This role is not purely event-focused.

Daily Duties and Responsibilities:
1) Prepare draft quotations for projects, sales, and events across the group.
2) Address emails relevant to the assigned role and function daily.
3) Serve as the primary point of contact for customers regarding service requests.
4) Respond to customer inquiries and resolve service-related issues in a timely manner.
5) Communicate with client representatives regarding delays, issues, or updates on ongoing services and tasks
as needed.
6) Schedule and assign service calls, maintenance requests, or installations.
7) Ensure service teams are dispatched to the correct locations at the appropriate times.
8) Maintain accurate records of services provided, including time logs, costs, and customer feedback.
9) Prepare reports on service activities, including performance metrics, costs, and any issues encountered.
10) Handle documentation related to service orders, invoicing, and follow-up actions.
11) Identify opportunities to improve service efficiency and customer satisfaction.
12) Assist in the planning and implementation of training for service personnel on best practices, tools, and
customer service techniques.
13) Act as the central point of communication between the project team, stakeholders, and clients.
14) Ensure that all team members are informed of and reminded of their roles and responsibilities.
15) Prepare and distribute regular reports on project progress, risks, and performance to stakeholders.
16) Organize and attend meetings, prepare agendas, and take minutes as required and instructed.
17) Support administrative duties as required and instructed.
18) Perform any other related duties as assigned from time to time