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Not Disclosed

Project Officer - Business Process Improvement

Not Disclosed

  • Port-of-Spain
  • Not disclosed
  • Contract
  • Updated 27/06/2024
  • Human Resources
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The role of the Project Officer will be to provide operational support to the Senior Project Coordinator. The incumbent will provide business information by various models of analysis in support of both strategic and operational decision making.

KEY POSITION RESPONSIBILITIES:

  • Perform data collection and research activities to gather relevant information for process improvement.
  • Analyze and present data findings to the Senior Project Coordinator and key stakeholders.
  • Collaborate with customers/end users to understand business requirements and needs.
  • Facilitate discussions and workshops to elicit information necessary for process improvement initiatives.
  • Work with cross-functional teams to align company processes with business objectives.
  • Identify opportunities for business process optimization, re-engineering, and design to enhance overall business performance.
  • Create, update, and review business processes and flows.
  • Ensure documentation is clear, comprehensive, and aligns with organizational standards.
  • Collaborate on plans to seamlessly integrate new processes with existing business processes.
  • Develop training materials and Standard Operating Procedures (SOPs) for units affected by process changes.
  • Contribute to the planning, implementation, and monitoring of the project.
  • Track project progress and communicate updates to stakeholders.
  • Proactively identify areas for continuous improvement within the business processes.
  • Collaborate with stakeholders to implement changes that enhance efficiency and effectiveness.
KEY BEHAVIORAL COMPETENCIES:
  • Effectiveness in transmitting information, including confidentiality, facilitation/participation in sharing information, and oral and written expression.
  • Ability to provide quality service to internal and external clients, including demonstrated commitment to improvement of service.
  • Ability to complete job assignments, including judgement, problem solving, and use of appropriate resources in decision making.
  • Effectiveness in working with others to achieve individual and unit goals.
KEY TECHNICAL COMPETENCIES:
  • Advanced skills in gathering and documenting business requirements using techniques such as interviews, workshops, and surveys.
  • Ability to create detailed and comprehensive requirement specifications, user stories, and use cases.
  • Advanced proficiency in modeling current and future-state business processes using tools such as BPMN (Business Process Model and Notation) and developing the gap analysis document.
  • Ability to create and maintain technical documentation, including system requirements, process flows, and user guides.
  • Alignment of documentation with industry standards and best practices.
  • Proficiency in project management methodologies and tools.
  • Familiarity with relevant technologies and tools related to the specific industry or project requirements.
  • Ability to quickly learn and adapt to new software and systems.
  • Ability to create and maintain technical documentation, including system requirements, process flows, and user guides.
QUALIFICATIONS AND EXPERIENCE:
  • Bachelor's degree in Business Administration, Finance, Insurance, Project Management, Information Technology, or a related field.
  • Proficiency in the use of Microsoft Office Suite and Visio.
Please note that this is a contract position of six (6) months. 


Ref: BICL 111
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Not Disclosed

Not Disclosed