Process Analyst

Functional Duties and Responsibilities

1

Service Support

1. Design, develop and continuously improve the framework, tools and techniques used for process model analysis, problem analysis and solution development and deploy.
2. Design and lead workshops for blueprint development, current state elicitation and review, future state development and review and other critical forums for the analysis and finalisation of various aspects of the business model.
3. Lead the execution of studies, investigations, feasibility, research and analysis for BPM methodologies and innovation
4. Provide timely, consistent and complete reporting on service delivery status

2

Project Planning

For projects of medium complexity or medium risk:

1. Develop initial estimates of resource requirements and scope for project concepts
2. Design project approach for project concepts (new projects)
3. Analyse process impact and identify all affected components. Research, analyse and document the current state for all aspects of the process model affected by the project scope

3

Process Management Life Cycle

For projects of medium complexity or medium risk:

1. Align processes under review to process model
2. Elicit, analyse and map current state
3. Define future state based on analysis of the business strategy or problem
4. Manage process life cycle from elicitation through definition, solution development, solution QA and deployment. Adjust process as required.
5. Direct or participate in studies of new and existing products, services, technologies and regulations
6. Write detailed universally understood procedures/work instructions for use in training and operations.
7. Identify and document business rules and process scenarios

4

Solution Analysis

For projects of medium complexity or medium risk:

1. Facilitate solution development
2. Plan, organise and conduct business process reviews/improvement and/or management reviews
3. Document solution options and decisions
4. Analyse solutions value, impact and performance
5. Assists in developing an overall change management strategy for assigned projects.

5

Client Centricity - Stakeholder management

1. Develop methods, forums and tools to identify and understand the group and company needs and requirements for technology, process and product/service
2. Develop relationships with clients and stakeholders that allows a mutually beneficial exchange and the development of trust
3. Manage stakeholder communications to ensure stakeholder satisfaction and maintain clear understanding of expectations.
4. Reads and interprets regulations, policies systems and functions technical literature and translates in terms understandable to the end users
5. Consolidate information into cohesive and understandable correspondence or other written form for use in management decision making.

6

Implementation (solutions deployment):

For projects of medium complexity or medium risk:

1. Participate in development of UAT plan/script development to ensure complete testing of process. Adjust as required.
2. Participate in the development of learning requirements and training curriculum. Conduct formal training sessions on the transformed processes for the Business SMEs assigned to projects. (T3 – train the trainer)
3. Participate in the development of detailed practical deployment plans.
4. Compile metrics and reports to track implementation progress and success
5. Provide post-implementation monitoring of process to ensure business outcomes are recognized as planned. Adjust process where required.
6. Assist in the development of processes and techniques for measuring the benefits of projects on or after implementation.

7

Domain or Technical Expertise

1. Develop and uses in-depth knowledge of the industries, business, products, services and delivery channels to identify standards and risks and to locate and design solutions for business problems.
2. Maintain technical expertise in the business process management and business analysis
3. Continuous research into recent techniques and methodologies. Continuous application of innovation in these techniques to improve the tools, templates and techniques used in delivering BPM services.
4. Continuous development of methods, tools, techniques and templates for use in business process management

8

Business Model Architecture development and maintenance

1. Develop and maintain business model reference documentation on current state process
2. Maintain change records for all aspects of the process Model and the process Architecture framework
3. Communicate changes to the BPM and Change Support services teams in a timely manner and make information available about the nature and details of the changes

Other Duties

9

Client Satisfaction

Support the generation of CSS client satisfaction by:

1. Compiling and delivering documents designed for the specific stakeholder audiences in the language of the target stakeholder
2. Designing and developing standard templates, workshops and other communication forums designed for project customers and stakeholders
3. Guiding the project team on the design, format and content of documents to be used as part of the communication with the project customers and stakeholders
4. Collecting, tracking and analysing client requests and feedback. Determine appropriate response.
5. Identify gaps in team and individual service delivery and formulate strategies for closing the gap.
6. Analyse and measure service standard delivery results for the BPM team

10

Other

1. Act as team lead on designated work assignments and projects
2. Oversee process analysts on projects.
3. Guide the analysis and development of process components, plans, requirements and documentation
4. Maintain professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
5. Identify, recommend and organize training, team building and development programs for the team.
6. Identify tools and practices for continuous administrative improvement in accordance with international standards

GENERAL DUTIES

11

1. Complete the Individual Balanced Scorecard (IBSC)
2. Promote the JMMB’s philosophy of the Vision of Love and its unique culture.
3. Understand the organization’s mission, strategic objectives and its place in the larger community/society/world
4. Perform any other duties as assigned

Minimally required

Education

1. Bachelor’s Degree from an accredited university
2. Professional Certificate in Business Process Management or Process reengineering
3. Training or Professional Certificate in change management.

Experience

1. More than three (3) years’ experience in business analysis, process analysis and workflow management
2. At least three (3) years’ work experience in disciplines or functions that utilise change management, project management, business analysis or information systems
3. Demonstrated experience in executing PA work packages on medium to large projects

Knowledge

1. Knowledge of business analysis
2. Exposure to the change management cycle
3. Knowledge of the financial services sector
4. Working knowledge of personal productivity, presentation and team communication tools and techniques

Skills

1. Excellent problem analysis and problem solving skills
2. Proficient in report writing
3. Proficient in documenting business models using a wide variety of architectural frameworks
4. Training and Facilitation skills
5. Ability to define and manipulate large amounts of diverse data to support your work
6. Deliver thorough and complete work on time for multiple projects.

Leadership

1. Sound research, analytical and decision making skills.
2. Highly proficient in verbal and non-verbal communication skills. Alert to non-verbal communication
3. Excellent leadership and team building skills. Must be able to ‘manage upwards’.
4. High Level of Confidentiality.

Management

1. Excellent interpersonal skills
2. High Level of Confidentiality
3. Analytical and research skills