Process Analyst

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

  Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Business Optimization and Systems Control team in the capacity of:

Process Analyst

Work alongside the business process Improvement initiatives within the Sagicor Group.

Apply business process improvements and reengineering methodologies and principles to define, document and improve processes.

Location: Kingston

As a Process Analyst, you will:

• Provide input for process improvement initiatives:
  • Assist in identifying processes/ activities that may require automation and/ or reengineering.
  • Identify processes which can be improved through the use of enabling technology.
  • Identify, analyze and document business problems & opportunities.
  • Assess existing process flows for service, cost and operational inefficiencies.
  • Assist in simulated testing to validate process improvement.
  • Perform analysis of business data (i.e. variance analysis and trend analysis).
  • Compile summary reports including charts, graphs and tables.
• Assist with the development of the transition plan and provide input to business case development for process changes.
  • Capture and document existing (As-Is) critical process flows and submit to manager for review.
  • Produce recommendations for (To-Be) process flows and document efficiencies to be gained if implemented.
  • Prepare cost-benefit analysis for recommended changes.
  • Design To-Be process flows to remove non-value-added activities and improve processes.
  • Identify and highlight gaps between the As-Is and To-Be process for procedure amendment.
• Provide guidance and support to process owners during the implementation of process improvements.
  • Assist units in developing metrics to drive the successful implementation of business process improvement initiatives.
  • Assist units in developing/ documenting business rules which will drive process/ workflow automation.
  • Participate in related systems development efforts as needed to provide input and contribute to a comprehensive development strategy.
  • Maintain a repository of all the business process maps for critical processes.
• Perform other related duties assigned from time to time.

What do you need?

• Bachelor’s degree in Information Technology, Management Studies, or relevant discipline from a recognized tertiary institution.
• Minimum three years (3) years’ working experience in business analysis, process improvements, and workflow documentation, preferably in a financial institution.
• Formal training in the tools for process improvement would be an asset.
• Excellent interviewing and facilitation skills.
• Excellent problem-solving skills and resourcefulness.
• Ability to communicate effectively.
• Results-oriented, good time management, and ability to deal with ambiguity.
• Sound knowledge of computer software packages including Microsoft Visio, Project, Excel, Word and PowerPoint applications.
• Knowledge of company core systems would be an asset.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than July 12, 2024. 

While we appreciate all applications, only shortlisted candidates will be contacted.