Player Service Rep. (In-Field position for Guyans)

Receives and accounts for cash paid by customers to ensure safe custody of cash and is held personally accountable for discrepancies. Answers customer questions about game content, base and jackpot prizes and current promotions.

Job Summary:

Maintains effective and efficient cash handling procedures. Receives and accounts for cash paid by customers to ensure safe custody of cash and is held personally accountable for discrepancies. Processes player winnings, issues receipts and places game credits on Video Lottery Terminals (VLTs). Handles minor non-technical VLT issues. Provides efficient and courteous service to all customers. Maintains and supports effective staff and customer relationships. Answers customer questions about game content, base and jackpot prizes and current promotions.

Qualifications & Experience:

• Minimum of three (3) CXC or GCE ‘O’ level subjects at General level.
• Two (2) years’ experience preferably in a sales environment.
• Good numeracy and literacy skills.
• Good verbal, writing and listening skills.
• Experienced in interacting with the general public.

Special Job Skills & Knowledge Requirements:

• Advanced customer service and communications skills.
• Exemplary organizational, problem-solving and communication skills.
• Ability to use Microsoft Office products.
• Data Entry Skills.
• Strong math and logic skills
• Sales experience.
• Ability to follow precise directions and learn CAGE equipment quickly.

• Outgoing personality.
• Advance skills in cash handling procedures.
• Effective time management.
• Ability to work independently.

Essential Duties and Responsibilities:

• Receives cash from customers, verifies amount received and amount for credit to machine.
• Adds credits to Video Lottery Terminals as requested and paid in advance by customers.
• At end of shift, balances cash received to receipts written, reconciles and accurately reports location transactions, prior to handover.
• Actively contribute to meeting CAGE’s goals, as well as individual sales and customer service goals.
• Notifies supervisor or manager of any discrepancies.
• Deposits cash into safe.
• Pays cash-outs to customers as requested, and in accordance with departmental policy.
• Monitors games and informs Technicians of any malfunctions.
• Deals promptly with customer queries.
• Acts in the role of bartender as required.
• Performs other reasonable job-related duties as may be assigned by management.