People & Culture Coordinator

The People & Culture Coordinator is expected to work with the management team at the location(s) to uphold the cultural norms that have been established by the Group and to measure, document and report on their performance in this regard.

People & Culture Coordinator

Main Function:

The People & Culture Coordinator is the primary liaison between the P & C Department and the assigned location(s).

In this capacity, the Coordinator is expected to work with the management team at the location(s) to uphold the cultural norms that have been established by the Group and to measure, document and report on their performance in this regard.

As a member of the P & C team, also jointly charged with executing the department’s strategic plans and expected to help coordinate with the responsible parties all recruitment, integration, training, personal development and wellness activities in addition to prioritizing the personnel administrative requests from the location(s).

Being the team’s eyes and ears on the ground, the Coordinator must be in tune with the pulse of the people on the location and ensure it is healthy, resulting in increased productivity and engagement.

Administration:

·       Maintaining current records and documentation in the department HRMIS, as well as updating manual filing system.

·       Working closely with the leadership team to implement policies and procedures.

·       Documenting and reporting on workplace accidents ensuring Corrective/Preventative actions are implemented in a timely manner.

·       Representing the P & C Department in all disciplinary and separation hearings or meetings.

·       Processing employee job letters and administer relevant time off policies.

·       Ensuring daily compliance with all applicable labor laws, regulations, and company policies.

Recruitment and Staffing:

·       Collaborating with Talent Recruitment to ensure the company selects and hires top talent in alignment with workforce requirements.

·       Collaborating with hiring managers to understand staffing needs and support with ensuring role profiles are current.

·       Managing location on-boarding processes to ensure smooth integration for new hires.

Training and Development:

·       Working with the Divisional Leadership Team and Talent Development to identify training needs and creating and executing programs that foster employee growth and skill enhancement.

·       Tracking the training effectiveness and employee progress post-training.

·       Promoting career development and succession planning by identifying high-potential employees.

·       Monitoring and reporting on training needs, training progress and development plans executed.

Performance Management:

·       Implementing and managing the performance appraisal process, ensuring regular feedback, goal setting, and development discussions.

·       Tracking and monitoring the performance management outcomes, ensuring alignment with the company’s objectives.

HR Reporting and Analytics:

·       Developing and providing P&C metrics and reports (eg. Absenteeism trends, recurring grievance and disciplinary issues) to leadership team to support decision-making and modification to policies and procedures.

·       Using data to identify trends in employee behavior, performance, and satisfaction.

·       Providing insights on P&C programs and make recommendations for improvements

Wellness & Employee Relations:

·       Serving as the point of contact for employee concerns and conflict resolution, ensuring effective communication between employees and management.

·       Managing employee disciplinary actions in accordance with company policies.

·       Fostering a positive work environment to reduce employee turnover

Demonstrated Knowledge, Skills, Experience

• ·      Minimum of 3 years HRD experience

  ·      First degree from an accredited institution ideally in Human Resource Management or similar.

  ·      HR certifications (e.g., SHRM-CP, PHR) preferred

  ·      Intimate knowledge of Jamaican labour laws and practices

  ·      Good dispute resolution and negotiating experience

  ·      Excellent oral and written communication skills

  ·      Strong organizational and time management skills