Parts Support Clerk

Applicants are invited to fill the vacant position of Parts Support Clerk at a competitive Automotive Dealership in Jamaica. The successful candidate will provide administrative support to the Parts Department by efficiently responding to customers’ queries as well as act as a relief Cashier.

JOB DESCRIPTION

  Qualifications & Experience

• Associate degree in Business Administration or equivalent
• 2 years’ minumum experience in customer service.

 Required Knowledge

• Knowledge of customer service principles and practices.
• Knowledge of administrative and clerical procedures.
• Knowledge of Microsoft Office suite.

Essential Duties & Responsibilities

• Receive inbound calls, screen and appropriately dispatch where necessary.
• Monitor the WhatsApp line to provide prompt customer responses.
• Provide accurate and timely response to all customers’ queries.
• Take and relay messages while providing information to callers.
• Assist in the preparation of parts estimates.
• Call customers for update.
• Monitor and maintain office supplies for Parts Department.
• Maintain proper records of all interactions and transactions.
• Process customer transactions to include the receipt of payments and generating of invoices/receipts.
• Generate and reconcile cashiers’ sales report on a daily basis.
• Compute and prepare daily lodgments for submission to the bank.
• Resolve customer complaints, guide them and provide relevant information.

 Required Skills & Competensies

• Excellent interpersonal skills.
• Customer-centric attitude.
• Ability to work well in a fast-paced environment.
• Computer literate.
• The ability to communicate well both orally and in writing.

 Special Requirements 

• Will be required to work on Saturdays.
• Will spend lengthy time on digital devices.

Applications along with resumes should be sent no later than 8am Monday, July 10, 2023.