Parts Manager

The incumbent is responsible for leading and managing the Parts Team to ensure that profitability targets and Key Performance Indicators are attained.

Stewart Auto Gallery, the authorized dealers for Jaguar Land Rover, is seeking to find a capable individual with a strong work ethic and exemplary leadership skills to fill the position of:

                                               PARTS MANAGER

The key duties of this position include:

• Leading, developing, and motivating the Parts Team by encouraging team members to demonstrate Customer First Behaviours in all interactions with customers and colleagues.
• Assisting with hiring, training, motivating department staff and monitoring their performance.
• Managing the day-to-day operations of the Parts Department to ensure the achievement of Key Performance Indicators
• Driving performance to achieve key targets and delivering continuous improvement
• Creating Performance Improvement Plans (PIPs) when performance gaps are identified
• Forecasting goals and objectives and creating actions plans and Key Performance Indicators to ensure attainment
• Maintaining adequate inventory levels consistent with the requirements of the Service Department and the Body Shop
• Establishing pricing parameters for items to generate adequate profit margins
• Establishing parts inventory levels to ensure maximum turnover
• Monitoring and adjusting inventory in order to minimize obsolescence
• Supervising inventory ordering procedures
• Setting and enforcing a policy on the special ordering of parts
• Analyzing sales, expenses, and inventory levels to ensure maximum profitability
• Ensuring that the highest level of service is imparted to internal and external customers and handling customer complaints
• Ensuring the Parts Team works closely with colleagues in Service, Sales, and Administration to deliver outstanding 
• customer service.
• Maintaining agreed profit margins and return on investment by selling the maximum amount of parts to trade and 
• retail customers
• Analysing sales data, placing emphasis on selling the most profitable lines and creating management reports as required
• Maintaining stock levels and purchases within agreed budgets
• Implementing systems to monitor and record lost sales, reviewing data and taking appropriate action
• Controlling and meeting budgetary spending targets, discussing significant variances with Department Head 

Qualifications, Experience and Competencies required

* Professional qualification in Purchasing and Logistics, Automotive Repairs, management or related field from an accredited institution

* A minimum of four years' experience in a similar role

* Strong leadership skills with the ability to engage and motivate team members

* Excellent written and oral communication skills

* Strong mathematical and reasoning skills

* Proficient in the use of parts software – Perhaps speak specifically to JLR’s software

* Proficient in the use of Microsoft Office Applications, i.e. Word, Excel, PowerPoint

* Knowledge of the automotive industry would be an asset

* Valid Driver's License with a clean driving record.

Stewart Auto Gallery appreciates all applicants, however, please note that only shortlisted persons will be contacted.