Parts Advisor and Parts Specialist

ATL Car Rentals and Island Routes Contact Centre is seeking to hire a Parts Advisor and Parts Specialists to join their Team Today!

• Assist the Manager/Supervisor with specific responsibilities.
• Ensure that company stock/assets are controlled and only issued/received as per policies and Standard Operating Procedures.
• Provide courteous and efficient service to customers at all times.
• Adhere to all Standard Operating Procedures. 
• Ensure the raising of accurate quotations via the ADP system for the preparation of repair estimates and parts procurement.
• Follow up on parts orders and provide ETA.
• Work alongside Parts Managers /Supervisors to ensure timeliness of parts availability and alternative options.
• Completion of LP Invoices checking and signing off against all values.
• Checking of all counter invoices, requisitions, etc. Filing of such documentation in an orderly and controlled manner.
• Where required, assist with checking in goods received, log any discrepancies immediately, and the Production of Goods Receival Notes and Claims Documentation. 
• Coordinate returns to suppliers via Goods Returns documentation. Follow up on the receipt of Credit Notes or Memos.  
• Follow up on outstanding parts service and parts invoices.
• Assist with any other departmental responsibilities within scope and competence.

Qualification and Experience:

• 5 O-level subjects inclusive of Mathematics and English.
• Secondary level education minimum.
• At least 3 years of experience in dealership administration, policies, procedures, stock controls, systems, warranty manufacturer position, or any other similar capacity.
• Minimum 2 years of Sales experience with experience in an automotive environment an asset.
• Product knowledge of franchises is an asset.
• Computer literate with computer applications and software i.e. Windows/Excel/Access/Outlook.  Ability to input and access information from a computer.
• Excellent Communication and Interpersonal Relationship Skills (Professional and Tactful).

The Contact Centre Parts Specialist provides support to customers while liaising with the Parts Department at the Service Centers (ATL); ensures that the highest level of Customer Service possible is delivered; resolves all guests/clients concerns and/or complaints to a satisfactory conclusion and ensures that no guest/client leaves less than 100% satisfied.
 

• To ensure the smooth day-to-day operation of the Parts Department.
• Answering general queries about the cost and availability of part items.
• Navigate all Brand catalogs to locate correct part items and details.
• Prepare quotations for clients.
• Provide courteous, professional, and efficient service to customers at all times.
• Ensure handling of all customer queries via telephone calls or emails. 
• Providing call back or following up with clients on time.
• Handling of complaints in an expeditious, courteous, and fair manner. 
• Any other duties as assigned by management.

Qualifications and Experience:

•  Diploma or O-level subjects inclusive of Mathematics and English.
• Computer literate with computer applications and software i.e. Windows/Excel/Access/Outlook.  Ability to input and access information from a computer.
• Excellent Communication and Interpersonal Relationship Skills; (Professional and Tactful).
• Automotive experience would be an asset.

Please Note: Only Shortlisted Candidates Will Be Contacted. Thank you for your application!