Operations Supervisor - Jetpak (Tobago)

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VACANCY NOTICE

We are seeking to recruit suitably qualified persons to fill the position of:

OPERATIONS SUPERVISOR – JETPAK (TOBAGO)

JOB SUMMARY:

The Operations Supervisor – JetPak (Tobago) will report to the Head of Courier Services. The incumbent will be responsible for supervising the day-to-day operations, providing leadership and support, delivering outstanding customer service, ensuring efficient processes to maximize overall productivity. He/she will also coordinate logistical processes, ensuring the quality of goods, and preparing the relevant documentation.

KEY DELIVERABLES:

1. Customer Service: Provides oversight and constant engagement to ensure customer service KPIs are continuously achieved, and compliance is met 90% of the time. Prompt investigation into matters by providing initial acknowledgement of all internal and external queries within forty-eight (48) hours of receipt, to facilitate excellent service delivery.
2. People Management: Coaches/ counsels customer service agents about excellent customer service to internal and external customers and ensures monthly communication meetings with staff.
3. Warehouse improvement - Optimizes Warehouse capacity, inventory, and floor utilization. Recommends measures to improve the quality of service, increase the efficiency of the Department, work crew and equipment performance.
4. Continuous improvement: Supports the development of a culture of constant improvement by continuously measuring the internal and external factors and develops new and efficient ways to drive business opportunities daily.
5. Safety: Actively supports the advancement of the organization’s safety culture, by ensuring compliance with corporate and regulatory guidelines.
6. Operational Effectiveness- Identify deficiencies, make suggestions for corrective action, monitor the response and measure the result of training initiatives.
7. Policy Compliance: Ensures compliance with all legislative and operational policy requirements. 
8. Reporting: Ensures the delivery of accurate and timely operational and other reports, with a view to supporting effective data analysis and decision-making.

PERSON SPECIFICATION:

Candidates MUST reside in Tobago. 

You are required to have a minimum of a Diploma in Logistics Management, Business Management, Administration or equivalent qualification, with at least five (5) years’ experience in a logistics environment, three (3) of which should have been in a supervisory role.  You should have working knowledge of warehouse equipment as well as experience with a Warehouse Management system. You are required to be proficient in the use of the MS Office suite, particularly MS Word, Excel and PowerPoint.

Please submit your application via careers.caribbean-airlines.com by uploading an up-to-date resume, cover letter and copies of your academic certificates. Applications will only be received through the portal.

Address your application to:

Attention: Human Resource Recruitment Re: Operations Supervisor, Cargo – Jetpak (Tobago)

Caribbean Airlines Limited, Golden Grove Road,

Piarco, Trinidad

The closing date for receipt of all responses is 8^th November, 2024, 11:59 PM