Operations Specialist

Are you a goal-oriented, client-focused professional with exceptional communication and problem-solving skills? Join AWOS as an Associate and be part of a dynamic team delivering outstanding customer service in a fast-paced environment!

Qualifications:

• Teamwork & Collaboration: Works well in a team-oriented environment, supporting colleagues and contributing to shared goals.

• Communication & Interpersonal Skills: Exceptional oral and written communication skills essential for engaging effectively with clients and collaborating seamlessly with team members, ensuring a welcoming and positive customer experience.

• Goal Oriented: Self-motivated with a strong sense of pride and urgency for meeting and exceeding goals in addition to addressing customer needs.

• Client-Centric Problem Solving: Skilled in handling client issues and troubleshooting industry competition with strong critical thinking and problem-solving abilities.

• Reliability & Resilience: Consistently dependable, maintaining a positive attitude and composure under pressure in a fast-paced, structured contact center environment.

• Organizational Skills: High attention to detail, with strong time-management skills needed to handle high call volumes and multiple customer inquiries efficiently.

• Technical Proficiency: Familiar with, or willingness to learn how to use a CRM (e.g, HubSpot, Jira, Spectora, ISN, google suite) and comfortable with standard computer skills, such as word processing and composing emails, for managing client interactions and sales processes.

• Adaptability & Growth Mindset: Open to ongoing training, receptive to constructive feedback, and eager to expand knowledge of products, processes, and sales strategies.

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Responsibilities

• Responding to Client Inquiries: Answer inbound calls and respond to inquiries via email, live chat, social media, and other communication channels, ensuring a timely and professional response.

• Product Information: Provide prospects with accurate, current information about the company’s offerings, products, or services, helping them to make informed decisions.

• Tailored Solutions: Identify and offer solutions that align with clients’ specific needs, enhancing their experience and satisfaction.

• Upselling & Cross-Selling: Proactively suggest relevant products and services to maximize value for the potential clients, and to increase revenue for Inspectify.

• Order Processing: Handle inbound orders efficiently and record all client interaction details in the CRM system for the team's future reference and future reach out..

• Feedback Loop: Share valuable insights from client interactions with Product, Customer Service, Growth, and Marketing teams to help improve offerings and customer journey.

Join us at AWOS and help shape a better customer experience while growing your career!

Apply today to become part of our innovative and supportive team!