Operations Manager

Operations Manager vehicle maintenance, mechanical repairs and workshop management. Workflow, time management, and customer engagement. Small team of Workshop Supervisor, Auto Technicians and Service Advisor.

Responsibilities:

• Supervision, Teamwork and Workflow Management:

• Lead the team ensuring timely and efficient job completion.

• Support the Scheduling process, ensuring effective coordination between service advisor and workshop supervisor

• Offer technical guidance as needed, especially on complex repairs.

• Client Interaction:

• Act as a point of contact for clients when needed, ensuring realistic customer expectations by explaining repairs, answering questions, and providing updates on vehicle status.

• Job Appraisal and Acceptance:

• Assess incoming repair jobs, determining whether they align with the garage’s capabilities and resources avoiding unnecessary risks.

• Direct the preparation of estimates, ensuring timely delivery, follow up and scheduling of approved jobs

• Parts and Inventory Management:

• Oversee the purchasing of vehicle parts to support scheduled jobs

• Maintain inventory of basic service parts for popular models

Customer Service and Operations Management:

• Develop a working knowledge of the Garage Management Software to support the team with estimates, invoicing and purchase orders to ensure a smooth and efficient workflow

Experience and Qualifications:

• Minimum 3-years’ experience in auto repair management
  • Alternatively, this position is well suited to a mature candidate, an industry veteran looking to transition from a corporate environment
  • Strong communication, organizational and administrative skills
  • People Management Experience
  • Up to date ICT skill set

Salary – commensurate with experience and qualifications