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Operations Manager

Not Disclosed

  • St. James
  • Not disclosed
  • Permanent full-time
  • Updated 28/10/2024
  • HR Manager
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The Operations Manager’s key responsibilities will include overseeing daily operations, optimizing processes, managing resources, ensuring quality control, developing strategies, and leading teams to achieve organizational goals.

 Operations Manager Responsibilities

  • Managing day-to-day operations.
  • Incorporating new technologies, operating systems, and business processes when necessary.
  • Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.
  • Analyzing data and trends to identify opportunities for process improvement and cost savings.
  • Developing and maintaining good relationships with tour operator and attraction partners.
  • Negotiating contracts with attractions to obtain the best tour pricing.
  • Performing quality assurance controls to ensure the company’s services meet customer expectations.
  • Developing ways to increase the quality of customer service and increase customer satisfaction.
  • Optimizing workflows and processes to save time and money.
  • Overseeing staffing plans and supervising, hiring, and training new employees.
  • Reporting on operational efficiency and quality standards.
  • Using strong communication skills to foster a culture of innovation and productivity in the workplace.
  • Keeping up-to-date with industry trends and best practices.
  • Creating and managing conflict-resolution programs and leading conflict-management practices.
  • Assist with managing, coordinating and supervising the assignment, utilization, repair and replacement of fleet vehicles.

SKILLS AND COMPETENCIES

  • Excellent management and leadership skills 
  • Excellent management principles 
  • Excellent verbal and written communication skills 
  • Negotiation and problem-solving skills 
  • Very strong organizational and attention to detail skills
  • Good interpersonal and listening skills 
  • Customer service and customer focus skills 
  • Strong analytical skills 
  •  Functions well under pressure and manages potentially stressful situations with tact and diplomacy.
  • Microsoft Excel
  • Excellent interpersonal skills 
  • Excellent time management skills
  • Strategic planning skills 

 EDUCATION AND QUALIFICATION

  • BSc. Degree in Business Management or similar field.
  • At least 2-3 years of proven success in an operations management role or similar capacity.
  • Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service.
  • Proficient in conflict management and business negotiation processes.
  • Knowledge of business productivity software and an aptitude for learning new applications.   

 

 

Ref: Operations Manager
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